Title
Contents
Acknowledgements 9
The Authors 10
Glossary 11
Summary 13
1. Introduction 19
1.1 Research aims and objectives 19
1.2 Methodology 20
1.3 Quantitative survey data 21
1.4 Provider selection 21
1.5 Recruitment of participants 22
1.6. Data collection 23
1.6.1 Quantitative data collection 23
1.6.2 Qualitative survey 24
1.7 Response rates 24
1.7.1 Quantitative survey 24
1.7.2. Qualitative survey 25
1.8 Data presentation 25
1.9 Report structure 26
2. Customer profile 27
2.1 WORKSTEP customer profile 27
2.1.1 Participant gender and age 27
2.1.2 Primary disability 28
2.1.3 All disabilities 29
2.1.4 Nature of participant disability 30
2.1.5 Ethnicity 33
2.2 Benefits 33
2.2.1 Disability Living Allowance/Mobility Allowance 34
2.3 Participant qualifications 36
2.3.1 Participant qualifications by disability 37
2.4 Participation in previous programmes or schemes 37
2.4.1 Participation in preceding programmes by disability 39
2.5 Summary findings 41
3. WORKSTEP provision 43
3.1 Awareness of the programme 43
3.2 Referral routes 44
3.2.1 Referral routes by disability 45
3.3 Time on the programme 46
3.4 Experience of WORKSTEP support and development planning 47
3.4.1 Pre-work support and development planning 48
3.4.2 In-work support 49
3.4.3 Personal support and the personal and social benefits of WORKSTEP 51
3.5 Summary findings 52
4. Participant experience of work 54
4.1 Employment status 54
4.2 Employment status and sector by disability 55
4.3 Employment sector and type 55
4.4 Hours worked 57
4.5 Hours worked by disability 57
4.6 Participant salary levels 58
4.7 Experiences of work 59
4.7.1 Attitudes towards work 59
4.7.2 Difficulties encountered at work 60
4.7.3 Support from employers 62
4.7.4 Supported businesses 62
4.8 Aspirations for work 64
4.8.1 Participants wishing to remain within current role 64
4.8.2 Participants seeking a change in role 65
4.8.3 Progression from WORKSTEP 66
4.9 Summary findings 67
5. Public Service Agreement 16 WORKSTEP customers 70
5.1 Mental health conditions 70
5.1.1 Participant profile 70
5.1.2 Nature of disability 73
5.1.3 Benefits 73
5.1.4 Previous employment programmes 73
5.1.5 Referral routes 74
5.1.6 Time on programme 74
5.1.7 Experience of work and WORKSTEP support 74
5.1.8 Hours worked 75
5.1.9 Progression 75
5.2 Learning disability 75
5.2.1 Participant profile 75
5.2.2 Nature of disability 77
5.2.3 Benefits 78
5.2.4 Qualifications 78
5.2.5 Experience of work and WORKSTEP support 79
5.2.6 Hours worked 79
5.2.7 Progression 79
5.3 Summary findings 80
5.3.1 Mental health conditions 80
5.3.2 Learning disability 81
6. Summary findings and conclusions 82
6.1 Customer profile 82
6.1.1 Nature of participant disability 82
6.1.2 Benefit status and previous employment programmes 83
6.2 Participant experience of WORKSTEP provision 83
6.2.1 Participant satisfaction and strengths of WORKSTEP provision 84
6.3 Participant experience of work 84
6.3.1 Benefits of work and WORKSTEP support 85
6.4 Future aspirations for work 85
6.4.1 Progression from WORKSTEP 85
6.5 PSA 16 customers 86
6.5.1 Mental health conditions 86
6.5.2 Learning disability 87
6.6 Summary conclusions 87
6.6.1 Programme management information 87
6.6.2 WORKSTEP provision 88
6.6.3 Customer satisfaction 88
6.6.4 Awareness and promotion of progression 89
Appendix A - Survey providers 90
Appendix B - Easy read information sheetand consent form 93
Appendix C - Standard format information sheet and consent form 104
Appendix D - Customer profile form and topic guide 109
Appendix E - Participants by ethnicity 118
Appendix F - Primary disability by qualifications 119
Appendix G - Primary disability by employment status 125
Appendix H - Primary disability by employment sector 127
Appendix I - Primary disability by time on the programme 129
Appendix J - Employment status by participant qualifications 131
Table 1.1 Details of contract size and Target for participant recruitment 22
Table 2.1 Participant gender 28
Table 2.2 Participant age 28
Table 2.3 Primary disability 29
Table 2.4 All disabilities 30
Table 2.5 Participant ethnicity 33
Table 2.6 Participants in receipt of DLA by primary disability 35
Table 2.7 Participant academic qualifications 36
Table 2.8 Participant vocational qualifications 37
Table 2.9 Participant involvement in previous employment programmes and training 38
Table 2.10 Participants involvement in previous employment programmes and training by disability 40
Table 3.1 Participant referral routes 44
Table 3.2 Participant primary disability by referral route 46
Table 3.3 Participant length of time on the programme 47
Table 4.1 Participant employment status 55
Table 4.2 Participant employment sector 56
Table 4.3 Participant employment type 56
Table 4.4 Participant hours worked per week 57
Table 4.5 Hours worked per week by primary disability 58
Table 4.6 Salary information from qualitative interviews 59
Table 4.7 Employment status by Time on the programme 63
Table 5.1 All disabilities reported for mental health condition participant group 71
Table 5.2 Age for mental health condition participant group 71
Table 5.3 Gender for mental health condition participant group 72
Table 5.4 Participant primary disability by gender 72
Table 5.5 All disabilities reported for learning disability participant group 76
Table 5.6 Age for learning disability participant group 77
Table 5.7 Gender for learning disability participant group 77
Table A.1 Survey providers 91
Table A.2 Provider organisations involved in the qualitative survey 92
Table F.1 Primary disability by academic qualification cross-tabulation 120
Table F.2 Primary disability by vocational qualification cross-tabulation 122
Table G.1 Primary disability by employment status 125
Table H.1 Primary disability by employment sector 127
Table I.1/Table I.2 Primary disability by time on the programme 129
Table J.1 Employment status by participant qualifications 132