영문목차
Preface=xiii
Part I. Recruiting Qualified People=1
Chapter 1. Recruitment Challenges=3
Weather the Impact of a Fluctuating Economy=3
Make Recruitment Efforts Succeed=5
Attract and Compete for Qualified Applicants=10
Establish and Adhere to High Standards of Excellence=15
Summary=16
Chapter 2. Applicant and Employer Perspectives=17
Corporate Culture=17
Work and Personal Life Balance=19
Applicant Expectations=21
Employer Expectations=24
Applicants' Questions=26
Summary=29
Chapter 3. Recruitment Sources=31
Prerecruitment Considerations=31
Proactive and Reactive Recruitment=33
Special Interest Groups=34
Traditional Recruitment Sources=38
Innovative Recruitment Sources=49
Summary=54
Chapter 4. Electronic Recruiting=55
Definition of an Internet Applicant=55
Electronic Resumes=56
Company Career Websites=59
Internet Job Boards=63
Additional Electronic Recruitment Alternatives=64
International Electronic Recruitment=65
Electronic Recruiting Risks=67
Summary=68
Part II. Interviewing Applicants=69
Chapter 5. Interview Preparation=71
Do a Job Analysis=71
Prepare a Job Description=78
Find the Best Fit=82
Review the Application and Resume=84
Set the Stage=87
Plan Basic Questions=89
Summary=92
Chapter 6. Interviewing and Legal Considerations=93
Employment Legislation=93
Employment- and Termination-at-Will=103
Negligent Hiring and Retention=104
Record-Keeping Requirements=105
Electronic Record-Keeping Guidelines=108
Affirmative Action=108
Diversity=110
Discrimination Charges=111
Questions to Avoid Asking=113
Applicant Tracking=117
Summary=118
Chapter 7. Competency-Based Questions=120
Key Competency Categories=121
Job-Specific Competencies=123
Characteristics of Competency-Based Questions=125
Competency-Based Lead-Ins=127
When to Ask Competency-Based Questions=128
Developing Competency-Based Questions=130
Generic Competency-Based Questions=134
Summary=138
Chapter 8. Additional Types of Questions=140
Open-Ended Questions=140
Hypothetical Questions=144
Probing Questions=146
Closed-Ended Questions=148
Questioning Techniques for Different Stages of the Interview=149
Questioning Techniques to Avoid=155
Summary=157
Chapter 9. Interview Components=158
Establish an Interview Format=158
Put Applicants at Ease=162
Get Started=163
Balance Listening with Talking=164
Interpret Nonverbal Communication=166
Encourage Applicants to Talk=171
Keep Applicants on Track=173
Provide Information=174
Consider the Role of Perception=175
Summary=177
Chapter 10. Types of Employment Interviews=178
Exploratory Interviews=178
Telephone Screening Interviews=182
Video Screening Interviews=184
HR Interviews=184
Departmental Interviews=188
Panel Interviews=189
Peer Interviews=191
Interviews with Less-Than-Ideal Applicants=192
Stress Interviews(How and Why to Avoid Them)=194
Interviewing Pitfalls=196
Summary=197
Part III. Selecting the Best Fit=199
Chapter 11. Documenting the Interview=201
Remember the Role of Documentation in the Selection Process=201
Avoid Subjective Language=202
Avoid Recording Unsubstantiated Opinions=203
Refer to Job-Related Facts=206
Be Descriptive=210
Document Applicants with Limited Experience=211
Keep Effective Notes=212
Adhere to Documentation Guidelines=220
Summary=220
Chapter 12. Preemployment Testing=221
How Preemployment Tests Are Used=221
Testing Advantages and Disadvantages=222
Test Validation=224
Testing and Bias=226
Test Administration=229
Testing Policies=231
Testing Programs=232
Testing Categories=233
Computer-Based Testing=241
Summary=243
Chapter 13. References and Background Checks=244
References Versus Background Checks=244
Legal Guidelines=246
Reference Essentials=250
Guidelines for Releasing and Obtaining Information=256
Fundamentals of Background Checks=258
Summary=262
Chapter 14. Social Networks and Hiring=264
Social Networking Primer=265
Uses=268
Legal Risks=271
Social Media Policy=274
Social Media Versus Traditional Reference Checks=276
Summary=277
Chapter 15. The Selection Process=278
Final Selection Factors=278
The Final Meeting=279
Notifying Selected Applicants=287
Notifying Rejected Applicants=290
What Could Go Wrong?=291
Summary=293
Part IV. Orienting New Employees=295
Chapter 16. Organizational Orientation=297
Objectives=297
Benefits=299
Characteristics of a Successful Program=302
Components=303
Participants=305
Format=307
Timing and Duration=307
Location and Setting=307
Employee Feedback=307
Summary=308
Chapter 17. Departmental Orientation=311
Preparation=312
Content=316
Participants=317
Onboarding=321
Duration=323
Summary=324
Chapter 18. Web-Based Orientation=325
Overview=325
Advantages=328
Drawbacks=330
Legal Concerns=331
Conventional Versus Web-Based Orientation=333
Blended Learning=333
Summary=335
Appendixes=339
A. Job Posting Form=341
B. Job Posting Application Form=342
C. Sample E-Mail Cover Letter=343
D. Work Environment Checklist=344
E. Job Description Form=345
F. Employment Application Form=347
G. Interview Evaluation Form=351
H. Exempt Reference Form=352
I. Nonexempt Reference Form=355
Notes=359
Index=361