영문목차
Table of Contents
Acknowledgements=xi
Chapter 1. Introduction=3
Defining Leadership & Leaders=5
Leadership versus Management=7
Thinking about Effective Leadership=9
A Few Caveats=12
The Present Volume=14
Conclusion=17
Chapter 2. Police Organizations & Leadership=19
Prevailing Administrative Models in American Policing=20
Problems with the Prevailing Bureaucratic Model=22
Problems for Operations=23
Problems for Employees=25
Problems for Consumers=26
Paths Forward=27
General Perspectives on Leaders & Leadership=27
Theory X & Theory Y=28
Transactional & Transformational Leadership=29
Servant Leadership=30
Situational Leadership=30
The Police Leadership Challenge=31
The Role of Followers=31
Good, but Not Great=33
Informal Leadership=33
What We Know About Police Leadership=34
Unanswered Questions and Unresolved Issues=36
Conclusions=38
Chapter 3. Honesty & Integrity=39
The Importance of Honesty & Integrity in Policing=41
Perspectives from National Academy Participants=43
A Contrasting Perspective=47
Stepping Onto the Slippery Slope=49
Conclusions=50
Chapter 4. Listening & Communication=53
The Context of Listening and Communicating=54
Listening: Why it Matters=56
Listening and Enhanced Decision Making=58
Listening: Leveraging Technology=59
Communication as Articulation=61
Communication as Selling=64
Communication as Reinforcement=66
Conclusions=67
Chapter 5. Delegation and Empowerment=69
Traditional Police Bureaucracies, Delegation, & Empowerment=71
The Acts of Delegation and Empowerment=72
National Academy Perspectives=74
Delegation & Empowerment in Policing Applications=75
Why Delegation & Empowerment Matter=77
The Avoidance of Micromanagement=79
Benefits of Delegation & Empowerment=81
Delegation & Empowerment as Challenges for Followers=83
Delegation & Empowerment as Challenges for Leaders=84
Delegation & Empowerment as Developmental Tools=85
Conclusions=87
Chapter 6. Interpersonal Skills=89
Personality=90
Balancing People & the Organization=93
Traits & Habits of Leaders with Interpersonal Competence=95
Leaders Show Care in How They Treat Others=96
Care & Compassion=97
Communication=100
Servant Leadership=100
Humor=102
Do Charisma and Interpersonal Relations Always Matter?=102
Conclusions=103
Chapter 7. Trust & Fairness=105
Thinking About the Role of Trust=108
Honesty & Integrity=109
Calm Demeanor=110
Making the Right Decisions=111
When Trust is Lost=112
Fairness=114
Equal Treatment=116
Conclusions=118
Chapter 8. Taking Action=121
The Emergence of Inaction=122
The Nature of Action=124
Identifying & Confronting Problems=124
Articulating a Vision=126
Making Well-Founded Choices=126
Action in the Face of Tradition=129
Taking Responsibility for Actions=131
Summary=131
Courage and Integrity over Self-Interests=132
Conclusions=134
Chapter 9. Innovation & Growth=137
Followers Growth & Innovation=139
Organizational Growth & Innovation=142
Personal Growth & Innovation=147
Innovation & Growth: The Role of Futures Thinking=148
Conclusions=150
Chapter 10. Leading by Example=151
What Qualifies a Leader to Lead?=153
How Do You Lead by Example?=156
What is the Message to Followers?=159
Conclusions=161
Chapter 11. The Ineffective Police Leader=165
The Emergence of Ineffective Leaders and Leadership=166
Traits and Habits of the Ineffective Police Leader=168
Focus on Self over Others=169
Ego & Arrogance=170
Closed Minded=171
Micromanagement=172
Capricious Choices=173
Poor Work Ethic=173
Failure to Act=174
Ineffective Communication=175
Lack of Interpersonal Skills=176
Lack of Integrity=177
Conclusions=177
Chapter 12. Suppose We Were Really Serious About Enhancing Police Leadership: Developing More Effective Leaders=181
Developing Effective Leaders=182
Suppose We Were Really Serious About Developing American
Police Leadership=186
Issues for Leaders to Consider=187
Issues for Scholars to Consider=189
Paths Forward=191
Conclusions=193
Appendix A. Project Methodology=195
References=197
Index=213