영문목차
Table of Cases=xxi
Preface=xxiii
About the Author=xxv
Chapter One Overview of the Hospitality Industry=3
Chapter Objectives=3
Travel Agents=3
What Is the Function of a Travel Agent?=3
Travel Agent Compensation=3
Responsibilities of a Travel Agent=4
Travel Agency Regulators and Facilitators=5
ARC Airline Reporting Corporation Verified Travel Consultants(VTCs)=5
International Airline Travel Agent Network(IATAN™)=5
Why IATAN™ Accreditation?=6
Who Can Get IATAN™ Accreditation?=6
American Society of Travel Agents(ASTA®)=6
Institute of Certified Travel Agents(ICTA)=7
Are There U.S. Federal Regulations of the Travel Industry?=7
Travel Agency Liability Issues=7
1. Failure to Provide Services Promised=7
2. Failure to Honor an Agreed Upon Price=8
3. Failure to Discover and Disclose=8
Transportation=8
Common Carriers=8
Airlines=9
Delay or Cancellation of U.S. Flights=10
Tarmac Delays/U.S. Flights=10
Delay or Cancellation of Non- U.S. Domestic Flights(Flights Intra-Country Outside the U.S.)=10
Delay or Cancellation of European Union Related Flights=10
Delay and Cancellation of Non-EU International Flights=11
Overbooking and Involuntary Bumping on U.S. Airlines=11
U.S. Airline Passenger Protections=13
Denied Boarding Compensation in the EU=14
Compensation for Downgrading of Service in the EU=14
Trains=14
Amtrak's® Disclaimer of Liability=15
High Speed Rail Initiative and the Budget=15
Buses=16
Car Rentals=17
Price Disclosure=17
GPS Monitoring=17
Taxes=17
Liability=18
Lodging=18
Cruise Lines=18
Cruise Lines International Association(CLIA®)=19
Why Become a Member of CLIA®?=19
World's Largest Cruise Ships=19
Admiralty Law=20
Jurisdiction on the Sea=20
Tour Operators=21
Regulations of Tour Operators=22
European Commission Directive―1993=22
South Africa Tour Operator Regulations under the Operation License Board=22
The United States Tour Operators Association(USTOA®)=23
The National Tour Association(NTA®)=24
Liability Issues with Tour Operators=25
Food Services=26
Attractions and Entertainment=27
Liability of Amusement Venues=28
Safety and Amusement Parks=28
Behavior of Park Guests=28
Expectations of Guests=28
Gaming=29
Internet Gambling=31
The Economic Impact of the Hospitality Industry=31
The Internet and Travel Planning=32
Who Is Liable When Using an Online Travel Planner?=32
Jurisdiction on the Web=33
Data Security and the Web=33
Data Delay during Booking on the Web=33
Online Advertising=34
Chapter Summary=35
Key Terms=36
Chapter Two Business Structures=39
Chapter Objectives=39
Sole Proprietorship=39
General Partnership=40
Limited Partnership=42
C Corporations=42
Benefits of a C Corporation=43
Running a C Corporation=44
S Corporations=45
The IRS and the S Corporation=46
Advantages of an S Corporation=46
Disadvantages of an S Corporation=46
Limited Liability Companies―LLCs=47
Advantages of an LLC=48
Disadvantages of an LLC=48
Owner-Operators=49
Advantages of Owner-Operator Structure=49
Disadvantages of Owner-Operator Structure=49
Franchising=49
What the Franchisor Wants=51
What the Franchisee Wants=51
International Franchise Laws=52
Australia=52
Brazil=53
China=53
Europe=55
India=55
Management Contracts=55
Agency=56
Who Can Be a Principal?=56
Who Can Be an Agent?=56
What Is the Basis of the Agency Relationship?=56
What Are the Obligations of the Agent to the Principal?=57
What Are the Obligations of the Principal to the Agent?=57
Chapter Summary=58
Key Terms=58
Chapter Three The Legal System and Hospitality Industry=61
Chapter Objectives=61
The Court System=61
Federal Courts=61
U.S. District Court=63
Bankruptcy Courts=64
Chapter 11=64
Chapter 13=65
Chapter 7=65
U.S. Court of Appeals=65
U.S. Supreme Court=65
Difference between Federal and State Courts=66
Alternative Dispute Resolution=67
Governmental Entities=70
Federal=70
Internal Revenue Service(IRS)=70
Occupational Safety and Health Administration(OSHA)=71
Environmental Protection Agency=72
Food and Drug Administration(FDA)=73
Equal Employment Opportunity Commission(EEOC)=74
Bureau of Alcohol, Tobacco, Firearms and Explosives(ATF)=75
Department of Labor=75
Department of Justice(DOJ)=77
State Regulators=78
Employment Security=78
Alcohol and Beverage Control=79
Attorney General=81
Department of Revenue=81
Health Department=81
Department of Transportation=82
Local(Town, City, County) Regulators=82
Health and Sanitation=82
Building and Zoning=82
Historic Preservation=83
Fire Departments=83
Police=84
Tax Assessor/Collector=84
Chapter Summary=84
Key Terms=85
Chapter Four Contracts=87
Chapter Objectives=87
Essential Elements of a Contract=87
Unilateral and Bilateral Contracts=89
Termination of Contract Rights=89
Breach of Contract=89
Impossibility of Performance=90
Mutual Rescission=90
Operation of Law=90
Statute of Limitations=90
Contract Remedies for Breach=91
Avoiding Breach of Contract=92
Reservations as Contracts=93
Estimating Guest/Traveler/Capacity/Arrivals=94
Uniform Commercial Code=95
Article 2/Sales of Goods=96
Warranties under the UCC=96
Article 2A/Leases of Personal Property=99
Article 9/Secured Transactions=100
Chapter Summary=101
Key Terms=101
Chapter Five Torts/Crimes=103
Chapter Objectives=103
Intentional Torts/Crimes=104
Assault and Battery=104
Defamation=104
Invasion of Privacy=105
Disparagement=106
False Advertising/Unfair Competition=106
False Imprisonment=107
Intentional Infliction of Emotional Distress=108
Negligent Infliction of Emotional Distress=108
Trespass=109
Conversion=110
Intentional Interference with Contract Relations/Interference with Prospective Contract=111
Unfair Competition=111
Interference with Business Relations=112
Misrepresentation=112
Negligence=113
The Reasonable Person=114
Actual Causation=114
Proximate Causation=115
Defenses to Negligence=115
Contributory Negligence=115
Comparative Negligence=116
Negligence and Criminal Acts=117
Strict Liability=117
Damages in Tort Cases=118
Crimes against a Hospitality Business=119
Consumer Theft of Services=120
Fraudulent Payment=120
Credit Cards=120
Cash=121
Personal Checks=121
Internal Theft of Assets=122
Embezzlement=122
Theft of Company Property=123
Chapter Summary=123
Key Terms=124
Chapter Six Property=127
Chapter Objectives=127
Nature of Real Property=127
Commercial Property=128
Essential Elements of a Deed=129
Clauses Required in a Deed=130
Types of Deeds=130
General Warranty Deed=130
Special Warranty Deed=131
Quitclaim Deed=132
Personal Property=132
Bill of Sale to Transfer Personal Property=133
Shipping versus Destination Contracts=133
Shipment Contracts=134
Destination Contracts=134
What Happens If It Can't Be Determined If It Is a Shipment or Destination Contract?=135
Bona Fide Purchaser=135
Personal Property in a Real Property Sale=136
How Does Personal Property Become a Fixture?=136
Trade Fixtures=137
Leasing of Property―Real and Personal=138
Leases of Goods=138
Essential Elements to a Real Estate Lease=140
Can the Real Property Be Assigned or Subleased?=140
Insurance for the Tenant=141
When and How the Parties Can Terminate the Lease?=141
Common Area Maintenance=142
When Are Landlord and Tenant Relationships Established?=143
Transient Guest versus Tenants=143
Duties to a Transient Guest=144
Right to Evict People Admitted as Guests=145
Some State Innkeepers Laws=145
Duties to a Tenant=147
Duties of a Tenant=148
Condo Hotel Owners=148
Time-Shares=148
Chapter Summary=149
Key Terms=150
Chapter Seven How to Select Employees=153
Chapter Objectives=153
Job Descriptions=153
Applications=154
Job Interviews=155
Pre-Employment Testing=155
Background Checks=156
References=156
Classified Ads=157
Who Must Comply with This Law?=157
Affirmative Action=157
Americans with Disabilities Act=158
What Is Reasonable Accommodation?=158
Age Discrimination=159
Verification of Eligibility to Work=160
Acceptable I-9 Documents=160
Retaining Form I-9=161
Fair Labor Standards Act of 1938=162
Youth Employment=164
Tip Credit=165
Requirements for the Use of Tip Credits=165
Tip Pooling=169
Retention of Tips=169
Penalties for FLSA Violations=169
Employment at Will=170
Sexual Harassment=171
Family and Medical Leave Act=172
The Family and Medical Leave Act and National Defense Authorization Act=173
FMLA Rights and Responsibilities Notice=173
FMLA Designation Notice=174
Recordkeeping under FMLA=175
Federal Income Tax and Social Security and Medicare Taxes=175
1099s=176
Social Security and Medicare=176
International Social Security Agreements=177
Federal Unemployment Tax=177
Unemployment Claims=177
Earned Income Tax Credit=178
Workers' Compensation=178
Termination of Employees=179
The Worker Adjustment and Retraining Notification Act=180
What Triggers Notice?=180
Sale of Businesses=181
Employment Loss=181
Trade Adjustment Assistance=182
Workplace Surveillance=182
Chapter Summary=183
Key Terms=184
Chapter Eight Trade Name, Trademark, Service Mark, and Trade Dress=185
Chapter Objectives=185
Trade Names=186
Trademarks=187
Arbitrary Marks=187
Suggestive Marks=187
Descriptive Marks=188
Generic Marks=188
How to Acquire a Trademark=189
Benefits of Trademark Registration=189
Service Marks=190
Trade Dress=190
Trade Secrets=191
Copyrights versus Patents=192
Copyrights=193
Fair Use=194
How Does Copyright Law Affect the Hospitality Industry?=194
Music Licensing Societies=194
Motion Picture Licensing Societies=195
Non-Compliance with Copyright Law=196
Chapter Summary=196
Key Terms=197
Chapter Nine Safety and Security of Guests and Their Property=199
Chapter Objectives=199
Key Points as to Safety and Security of Guests=200
Federal Government Authority over Hotels=201
Americans with Disabilities Act(ADA)=201
Duty to Receive Guests=202
Privacy of Guest Information=203
Guest Privacy within Their Rooms=204
When Can a Hotel Employee Enter a Guest Room without Permission from the Guest?=204
Other Legitimate Reasons Why a Hotel Employee May Enter a Room=204
Can the Hotel Disclose Which Room a Guest Is Staying In?=204
Guest Reservations=205
Right to Evict Persons Admitted as Guests=205
Innkeeper's Liens=206
Duty to Persons Who Are Not Guests=206
Invitees versus Licensees versus Trespassers=207
Condition of the Property and Nature of Activities=207
Trespassers on Property=208
Children on Property=208
Comparative Fault=208
Duty to Provide Safe Premises=209
Harm or Damage Caused by Other Guests=210
Natural Disasters, Acts of God, Public Enemies, Catastrophic Exposures=211
Good Samaritan Acts=211
Responsibility for Personal Property of Guests=211
Keys=211
Liability for Guest Personal Property=212
Bailment=212
Categories of a Bailment=213
Elements of a Bailment=214
Rights and Liabilities of a Bailment=214
Termination of a Bailment=215
Property with Unknown Owners=216
Mislaid Property versus Lost Property=216
Abandoned Property=216
Hotel and Motel Associations=217
American Hotel & Motel Association=217
Educational Institute of American Hotel & Lodging Association=217
Chapter Summary=217
Key Terms=218
Chapter Ten Merchant Obligations as to Food, Beverages, and Alcohol=219
Chapter Objectives=219
Uniform Commercial Code Warranty of Merchantability=219
UCC and Implied Warranty : Fitness for Particular Purpose=220
Prevention of Food Borne Illness=221
Truth in Menu Laws=222
Laws Regulating Food Labeling and Advertising=223
2002=223
2003=223
2004=223
Preparation Requirements=223
Grilled=223
Homemade=224
Fresh=224
Breaded Shrimp=224
Kosher Style=224
Kosher=224
Baked Ham=224
Ingredients in Food Served=224
Origin of the Food Served=225
Size of the Food Served=225
Gluten-Free=226
The FDA and Gluten-Free=226
Questions and Answers as to Gluten-Free=226
Serving Customers with Food Allergies and Celiac Disease=232
Gluten-Free and Allergy-Free Ingredients=232
Allergy Free Food Preparation and Cooking=233
Menus and Allergy Free=234
Alerting Staff How to Accommodate Food Allergy Customers=234
The Serving of Alcohol=235
Examples of State Laws and Alcohol=235
Texas=235
Massachusetts=237
Tennessee=237
Age Restrictions for Alcohol=237
Training Employees for the Service of Alcohol=238
Washington Licensee's Certification Card=238
Liability and Alcohol Service=239
How to Prove Excess Intoxication=239
Missouri's Dram Shop Act=240
Chapter Summary=241
Key Terms=242
Chapter Eleven Crisis Management/Ethics=243
Chapter Objectives=243
Crisis Management=243
Stage 1―Before the Crisis=244
Stage 2―During and After the Crisis=244
Crisis Response=244
Ten Steps of Crisis Communications=245
Identify the Crisis Communications Team=245
Identify Spokespersons=245
Spokesperson Training=246
Establish Notification Systems=246
Identify and Know Who Needs to Be Informed and What They Should Hear=246
Anticipate Crises=246
Develop Holding Statements=246
Assess the Crisis Situation=247
Identify Key Messages=247
Riding Out the Storm=247
Post Crisis=248
Crisis Management Saint Lucia=248
Terrorism=249
Ethics and the Hospitality Industry=250
Ethical Responsibilities in the Hospitality Industry=251
Chapter Summary=251
Key Terms=252
Chapter Twelve Insurance=253
Chapter Objectives=253
Property/Casualty=253
Property Insurance=253
Casualty Insurance=254
Liability Insurance=254
Commercial Auto=254
Workers' Compensation=254
Alabama's Workers' Compensation Law=255
Hawaii's Workers' Compensation Law=255
Business Interruption Insurance=257
Health Insurance=257
Small Businesses and the Affordable Care Act(ACA)=258
Top Things to Know about the ACA=258
Insurance Exchange Program=259
Dental Insurance=259
Preferred Provider Organizations=259
Dental HMOs=260
Vision Insurance=260
Pet Insurance=260
Life and Disability Insurance=260
Product Liability Insurance=260
Professional Liability Insurance=261
Home-Based Business Insurance=261
Dram Shop Insurance=261
What to Look For/Ask For in a Liquor Liability Policy=262
Assault and Battery Coverage=262
Defense Costs Included=262
Employees Included=262
Damage Definition Includes Mental Damages=262
Reduced Premiums Based on Safety and Claims=262
Umbrella Policies=263
What Does an Umbrella Insurance Policy Mean?=263
How to Read an Insurance Policy=263
Declarations=263
Coverage Form or Insuring Agreement=264
Definitions=264
Endorsements=264
Conditions=265
Chapter Summary=265
Key Terms=266
Index=267