영문목차
I. The State of Public Conflicts in Korea=7
II. Conflict Management at Seoul Metropolitan Government=11
1. Overview of the Conflict Mediation Division=12
2. Legal Basis=14
3. Composition and Operation of the Conflict Management Advisory Committee=15
4. Major Responsibilities of the Conflict Mediation Division=16
III. Seoul Metropolitan Government's Conflict Management Process=19
Step 1. Conflict Diagnosis=22
Step 2. Formation of a Conflict Resolution Strategy(Stategy)=28
Step 3. Customized Conflict Mediation=29
Step 4. Continuous Conflict Management=32
IV. Case Studies on Successful Conflict Mediation=35
1. Resolving Conflict Sparked from Forced Tenant Eviction=36
2. Mediating Conflict Over Crosswalk=44
3. Utilizing the Community Mediation Model by Citizen Participation to Resolve Conflicts from Inter-floor Noise Pollution=50
Appendix=55
1. Conflict Diagnostic Framework=56
2. Statement of Conflict=57
3. Seoul Metropolitan Government Ordinance on Preventing and Mediating Public Conflict=58