IntroductionPART I WHERE ARE WE AND HOW DID WE GET HERE?1 The Chronic Crisis2 How Did It Get This Way?PART II WHY IS CHANGE SO HARD?3 The Status Quo Bias4 How the Status Quo Bias Defends Itself in Organizations5 The Design of Colleges and the Myths of Quality6 Framing the Faculty Role: Graduate School, Departments, and the Price of Change7 The Myth of Unity and the Paradox of Effort8 Faculty Expertise and the Myth of Teacher Professionalism9 Trial Run: The Case of the Degree Qualifications ProfilePART III LEARNING TO CHANGE, CHANGING TO LEARN10 Seeds of Change11 How Do People Learn to Change?12 Diffusing Innovation by Making Peer Groups13 Promoting Innovation through Scholarly Teaching14 The Teaching Inventory and Portfolio15 The Outcomes Transcript and Portfolio16 Changing the Faculty Endowment17 Creating a Market for Education18 Levers for Change: A New AccountabilityAcknowledgmentsNotesBibliographyIndex