List of figuresPrefacePart 1. Overview and context1. Histories, theories, and perspectives of knowledge management / Spencer Acadia2. Challenges and issues in managing organizational knowledge / Spencer Acadia and Jennifer A. Bartlett3. Conceptual and technological tools for knowledge management / Jennifer A. Bartlett and Spencer Acadia4. Predicting the future of knowledge management / H. Frank CervonePart 2. Case studies5. Chaos controlled: a special library's approach to knowledge management / Linna R. Agne and Debra P. Brookhart6. Fostering knowledge sharing among liaison librarians / Diana Dill and Alice Kalinowski7. Managing knowledge, managing change: an interim leadership experience / Rachael Dreyer and Jennie Levine Knies8. Using LibAnswers to create an internal staff handbook / Jeremiah Paschke-Wood and Anne E. Wilson9. From wiki to blog: an academic library's journey to a collaborative knowledge management system / Junior Tidal10. Securing knowledge before employee departure: do wikis work? / Nancy J. Weiner.AfterwordAbout the Editors and ContributorsIndex