ForewordEditorial: Fit for the Future: Learning from the COVID-19 crisis to reinforce democratic governanceReader’s guideExecutive Summary: Key facts and dataFocus - Fit for the future: Strengthening government resiliencePUBLIC FINANCE AND ECONOMICS15 CHAPTERS AVAILABLECollapseGeneral government fiscal balanceGeneral government net savingGeneral government structural balanceGeneral government gross debtFinancial net worth of general governmentFiscal balance and debt by level of governmentGeneral government revenuesStructure of general government revenuesGeneral government expendituresGeneral government expenditures by function (COFOG)Breakdown of government spending by functions of social protection and health (COFOG)Structure of government expenditures by economic transactionRevenue and expenditure structure by level of governmentGovernment investment spendingProduction costs and outsourcing of general governmentPUBLIC EMPLOYMENT7 CHAPTERS AVAILABLECollapseEmployment in general governmentGeneral government employment across levels of governmentAge profile of central government workforceGender equality in public sector employmentGender equality in politicsYouth representation in politicsGender equality in the judiciaryINSTITUTIONS4 CHAPTERS AVAILABLECollapseRole of centres of government in the response to COVID-19Role of centres of government in planning for the recovery from the COVID-19 pandemicCrisis communications: Role of centres of government and ministries of healthRole of centres of government and ministries of health in countering misinformation and disinformationBUDGETING4 CHAPTERS AVAILABLECollapseGreen budgetingGreen budgeting to support a green recoverySpending reviewsIndependent fiscal institutions: Promoting transparency and accountability early in the COVID-19 crisisHUMAN RESOURCES MANAGEMENT5 CHAPTERS AVAILABLECollapseAttracting and recruiting public servantsManagement of senior level public servantsDiversity and inclusion in the public servicePeople management responses to the COVID-19 pandemic in the public serviceMeasuring employee engagementREGULATORY GOVERNANCE6 CHAPTERS AVAILABLECollapseStakeholder engagementRegulatory impact assessmentEx post evaluationThe independence of economic regulatorsAccountability arrangements of economic regulatorsAssessing regulators’ performancePUBLIC PROCUREMENT5 CHAPTERS AVAILABLECollapseSize of public procurementStrategic public procurement for delivering social valueE-procurement and integration with public financial managementManaging emergency procurement and risksProfessionalisation of public procurementOPEN GOVERNMENT3 CHAPTERS AVAILABLECollapseEfforts to promote open government literacy in the public administrationCitizen and stakeholder participation portalsImplementation of access to information lawsDIGITAL GOVERNMENT3 CHAPTERS AVAILABLECollapseDigital government: Progress towards digital competence and maturityDigital by design: Strengthening co-ordination and skills to foster digital transformationData as a strategic asset for the public sectorGOVERNANCE OF INFRASTRUCTURE4 CHAPTERS AVAILABLECollapseLong-term strategic vision for sustainable infrastructureAssessment of value for money and affordabilityLife cycle perspective in infrastructure procurementGovernance of critical infrastructure resiliencePUBLIC SECTOR INTEGRITY2 CHAPTERS AVAILABLECollapseIntegrity and anti-corruption strategiesTransparency in lobbying activitiesCORE GOVERNMENT RESULTS5 CHAPTERS AVAILABLECollapseTrust in public institutionsInternal and external political efficacyIncome redistributionRule of lawCost effectivenessSERVING CITIZENS13 CHAPTERS AVAILABLECollapseServing citizens scorecardsSatisfaction with servicesAccess to health careAccess to educationAccess to justiceResponsiveness of health systems to patient needsResponsiveness of education systems to special needsTimeliness of civil justice servicesQuality of health careStudent performance and equity in educationEffectiveness and fairness of the justice systemServing young peopleDesigning and delivering user-driven public services in the digital ageANNEXES10 CHAPTERS AVAILABLECollapseStructure and indicatorsReporting systems and sources of countries for government in the National Accounts statisticsMethodology for revenue aggregatesClassification of the Functions of Government (COFOG)Classification and definition of occupationsMethodology for composite indexes on Strategic Human Resources ManagementMethodology for the OECD Digital Government IndexAdditional figures accessible onlineMembers of the Government at a Glance Steering GroupGlossary