Chapter - 01: Insight mindset;Chapter - 02: Strategy and planning;Chapter - 03: UX principles;Chapter - 04: Requirements gathering;Chapter - 05: Data assessment;Chapter - 06: The agile process;Chapter - 07: Storytelling;Chapter - 08: Crafting the vision;Chapter - 09: Managing change;Chapter - 10: Adoption and ownership;Chapter - 11: Training and documentation;Chapter - 12: Launch