ForewordAcknowledgementsAbbreviations and acronymsExecutive summary1 The Framework for People-Centred JusticeThe foundation: Purpose and culturePillar 1 Designing and delivering people-centred servicesPillar 2 Governance enablers and infrastructurePillar 3 People empowermentPillar 4 Planning, monitoring and accountabilityRationale and methodologyMethodologyReferencesNotes2 Approach to the OECD People-centred Justice FrameworkThe foundationThe PillarsThe foundation: Purpose and culturePillar 1 Designing and delivering people-centred servicesPillar 2 Governance enablers and infrastructurePillar 3 People empowermentPillar 4 Planning, monitoring and accountabilityReferencesNotesAnnex A OECD criteria for people-centred design and delivery of legal and justice servicesAnnex B OECD Good Practice Principles for People-Centred JusticeAdditional References