List of figures and tablesForewordPreface: About Talent Board and the Candidate Experience Awards01 What is candidate experience?Candidate experience scenario No 1Candidate experience scenario No 2Candidate experience scenario No 3Candidate experience makes an impactThe candidate experience is pervasive throughoutWhat impacts the business impacts candidate experienceCandidate experience competitive differentiatorsNote02 Why is the candidate experience journey so important?The candidate journeyAttraction/research/brandApplicationScreen/interviewNon-selected (rejected candidates)Offer and onboardingMap the candidate journeyThen make the business caseNote03 The business impact of candidate experienceWhat impacts the business impacts recruiting and hiringThe criticality of communication and feedback loopsDr Reddy's LaboratoriesHoag Memorial Hospital PresbyterianSyneos HealthWalgreensAuburn-Washburn USD 437BASFColorado Springs UtilitiesSouthwest AirlinesStantecThe business impact of candidate experienceFor all companies, referrals are criticalThe impact is realNotes04 Improving the attraction phase: Employer branding, recruitment marketing and sourcingWhat is the attraction stage of the candidate journey?What are candidates looking for?Where does attraction occur?Who is involved?Targeting ideal candidate profilesDeveloping an employer brandUtilizing recruitment marketingPutting robust information at candidates' fingertipsReferral programmes and incentivesEmployee ambassador programmesUsing videoCreating live virtual eventsEncourage internal mobilityCreate separate processes for internal candidatesJob postingsPassive sourcing basics and candidate experienceContacting sourced candidates`What's the pay range?'Rejecting passively sourced candidatesSharing passively sourced candidate profiles with hiring managersNotes05 Improving the application phaseWhat do candidates want?Best practices for improving the application candidate experienceInternal applicantsVideo interviews and assessmentsRejecting candidates who are not qualifiedNotes06 Improving screening and interviewingResume/application screenPre-employment screening toolsWhat candidates wantRecruiter screenHiring manager interviewsInterviewsDecisionNotes07 How to reject candidates with empathyWhy does it matter how we reject candidates?Why is rejecting so hard?What candidates wantRejection prioritizationSilver medallistsNotes08 Get hiring manager support: Building strong relationships from the beginningWhy the recruiter-hiring manager relationship is important to the candidate experienceWhy don't hiring managers care about candidate experience?How can I build a better relationship with my hiring managers?Note09 Improving the hire phase: Offer and onboardingWhat candidates wantSalary discussionsOffer prep and the pre-closeExtending the offerCompetitive and counteroffersNegotiationPrepare for a negotiationWhen a candidate accepts the offerWhen a candidate does not accept the offerBest practices during offer and onboardingNotes10 Overcoming resistance to improving candidate experienceResistance to candidate experience No 1: it's too expensiveResistance to candidate experience No 2: compliance comes firstResistance to candidate experience No 3: it's one more thing the recruiters must do nowResistance to candidate experience No 4: it's too `fluffy'Resistance to candidate experience No 5: it's not how we do thingsNote11 Getting leadership buy-in to improve candidate experience: The nods have it - or do they?Why measuring candidate experience is where you startCandE case studiesBuild your own business caseGather your metricsPresenting your caseProcess improvements can ensure a quality candidate experience12 Diversity, equity and inclusion candidate experience considerationsDEI under the microscopeDEI and the candidate experienceImplement strategies and tools for reducing biasThe business case for DEIThe latest CandE Benchmark Research underscores it allThe importance of perceived fairnessOther rays of hope and areas of opportunityNotes13 Recruiting technology candidate experience considerationsTechnologies across the candidate journeyRecruiting automationTechnologies on the riseThe human touch still mattersNotes14 Working with recruiting agencies and improving candidate experienceConsiderationsChallenges with working with agencies15 The future of the candidate experienceWhere do we go from here?Sustaining means more than maintainingHow to get the CandE-winning competitive edgeThe future of candidate experience is nowNoteIndex