Title
Contents
Acknowledgements 5
The Authors 6
Summary 7
1. Introduction and methodology 11
1.1 Methodology 11
2. The role of Jobcentre Plus 14
2.1 Overview 14
2.2 The New Jobseeker Interview and Jobseeker Agreement 15
2.3 Fortnightly Jobsearch reviews 15
2.4 13 week review with adviser/Restart interviews 17
3. Referral to the New Deal or Employment Zone programmes 19
3.1 Overview 19
3.2 New Deal/Employment Zone personal adviser 20
3.3 Practical support in getting back to work 21
3.3.1. Financial support 21
3.3.2 Help with CV writing and interview skills 22
3.4 The Gateway Programme (New Deal) 22
3.5 New Deal options 24
3.6 A choice of provider 26
3.7 In-work support 28
3.8 Ongoing support 28
4. Additional support required 30
4.1 Increased conditionality 31
5. Conclusions and recommendations 32
Appendix. Topic guide used for group discussions 35
Table 1.1 Group composition 12
Table 1.2 Demographic characteristics of customers attending groups 13