Title
Contents
Acknowledgements 6
The Author 7
Summary 8
1. Introduction 13
1.1 Purpose of research 13
1.2 Background 13
1.3 Research objectives 14
1.4 Structure of document 15
2. Research methodology 16
2.1 Selection of Districts 16
2.2 Target groups 17
3. Organisational models 19
3.1 Introduction 19
3.2 The Disability Employment Adviser role 19
3.3 The Advisory Services Manager role 20
3.4 Disability Employment Adviser organisational models 21
3.5 Attitudes of managers to organisational model 24
3.6 Attitudes of Disability Employment Advisers to organisational model 26
3.7 Disability Employment Adviser/Advisory Services Manager relationship 27
3.8 Impact of Pathways 30
4. Performance measurement 32
4.1 Introduction 32
4.2 Interpretation of guidelines 32
4.3 Impact of targets on Disability Employment Adviser role 33
4.4 Job Outcome Target 35
5. Disability Employment Advisers and employers 36
5.1 Introduction 36
5.2 Attitudes of Advisory Services Managers 36
5.3 Retention and symbol work 37
5.4/5.5 Disability Employment Advisers and providers 39
5.5/5.6 Disability Employment Advisers and outreach 40
6. Training and networking 42
6.1 Introduction 42
6.2 Start up Disability Employment Adviser training 42
6.3 Disability Employment Adviser networks 44
6.4 Disability Employment Advisers and colleagues 46
7. Discussion and conclusions 48
7.1 Introduction 48
7.2 Disability Employment Advisers - old and new 48
7.3 Ideal organisational models: Disability Employment Advisers 49
7.4 Ideal organisational models: Advisory Services Managers 50
7.5 Good and bad practice 51
7.6 Examples of good practice 51
7.6.1 Detailed record keeping 52
7.6.2 DEA champion 52
7.6.3 Presentations to colleagues and providers 53
7.6.4 Encouraging time out of office 53
7.7 Conclusions and recommendations 54
Table 2.1 Sample structure 17
Table 2.2 Breakdown of job roles 17