Title page
Contents
Preface 5
Introduction 6
1. The African market 7
1.1. THE GROWTH POTENTIAL IN AFRICAN MARKETS 7
1.2. DEMOGRAPHICS DRIVING CHANGE 7
1.3. DISPOSABLE INCOME GROWTH 10
1.4. CONSUMPTION PATTERNS ACROSS AFRICA 11
2. The future of digital government: trends and insights 12
2.1. SHOWCASING THE DIGITAL LANDSCAPE IN AFRICA 13
2.2. THE IMPACT OF THE COVID-19 PANDEMIC ON DIGITAL GOVERNMENT 13
2.3. THE IMPORTANCE OF PRIVATE-SECTOR ENGAGEMENT 14
2.4. ARTIFICIAL INTELLIGENCE: A TRANSFORMATIVE FORCE 14
2.4.1. Predictive analytics for public services 15
2.4.2. Machine learning for efficiency 16
2.4.3. Data privacy 16
2.5. EMERGING TECHNOLOGIES IN PUBLIC DOMAINS 17
3. African progress on government transformation 18
3.1. ENABLING INFRASTRUCTURE 18
3.2. POLICY 18
3.2.1. African Union 19
3.2.2. Regional Bodies 20
3.3. RESPONSIVE INSTITUTIONS 20
3.4. PUBLIC CLOUD 21
3.4.1. Big Data 21
3.4.2. Indigenous Data Storage 22
4. E-government solutions 23
4.1. DIGITALIZATION SERVICE DELIVERY 23
4.2. DIGITAL IDENTITY 23
4.3. EFFICIENCY 24
4.4. CYBERSECURITY 24
4.4.1. Threats and deterrence for public data 24
4.4.2. Securing mission-critical systems 25
4.4.3. Policy 26
4.5. REVENUE COLLECTION 26
5. Case studies 27
5.1. ESTONIA 27
5.2. CANADA 27
5.3. INDIA 27
6. E-Government solutions in Africa 28
6.1. FUTURE PROJECTIONS 28
6.2. HOMEGROWN SOLUTIONS 28
6.3. ENGAGING THE DIASPORA 28
7. Recommendations 30
7.1. AFRICAN GOVERNMENTS 30
7.2. AFRICAN UNION 30
7.3. AFCFTA SECRETARIAT 31
7.4. US PRIVATE SECTOR 32
7.5. AFRICAN PRIVATE SECTOR 32
7.6. DEVELOPMENT FINANCE INSTITUTIONS 33
7.7. US GOVERNMENT 33
8. Conclusion 34
9. About the author 35
Figure 1. Gender Gap in Mobile Internet Use in Lower and Middle Income Countries, By Region 9
Figure 2. Urban and Rural Internet Use Pattern (International Telecommunication Union data) 9
Figure 3. GDP per capita in Africa from 2010 to 2026 (Actual and Projected) 10