Title page
Contents
Overview of the Consumer Financial Protection Bureau 4
Mission, Vision, and Values 5
Strategic Plan Overview 5
About the FY 2024 APP 6
Budget Overview 7
Budget by Strategic Goal 7
Budget by Object Class and Program 9
CFPB Fund Budget Authority 12
Goal 1: Implement and enforce the law to ensure consumers have access to fair, transparent, and competitive markets that serve consumers' needs and... 15
Objective 1.1. Issue rules and guidance implementing Federal consumer financial law 16
Objective 1.2. Supervise institutions to ensure compliance with Federal consumer financial laws 17
Objective 1.3. Enforce federal consumer financial laws to hold violators accountable and deter misconduct and repeat offenses 20
Goal 2: Empower consumers to live better financial lives, focusing on traditionally underserved people 24
Objective 2.1. Engage with consumers, directly and through trusted partners, to provide information, guidance, and technical assistance regarding... 25
Objective 2.2. Collect consumers' inquiries and complaints, and work to ensure companies offering consumer financial products and services... 27
Objective 2.3. Expand the CFPB's reach and build relationships with external stakeholders and government partners to amplify relevant tools,... 29
Goal 3: Inform public policy with data-driven analysis on consumers' experiences with financial institutions, products, and services 33
Objective 3.1. Monitor consumer financial markets to surface relevant trends and identify areas of risk to consumers 34
Objective 3.2. Conduct and publish research focused on: (a) experiences of underserved communities and their access to financial services,... 36
Goal 4: Foster operational excellence and further commitment to workforce equity to advance the CFPB's mission 39
Objective 4.1. Cultivate an engaged and informed workforce to maximize talent and development in alignment with the CFPB's mission 40
Objective 4.2. Define and implement a modern, forward-leaning workplace model that is responsive to the CFPB's organizational needs 43
Objective 4.3. Advance the work of the CFPB through innovative and optimized operational support 45
Appendix A: Historical Measures 49
Appendix B: Data Validation 50
Appendix C: Management Challenges 60
Appendix D: Defined Terms 66