Title page

Contents

Background 2

Who is more likely to be disengaged? 4

Potential reasons for disengagement 6

Impacts of digital disengagement 9

Policy activity 12

Policy considerations 14

References 18

Table 1. Most common website issues faced by users with access needs (including those using Assistive Technology) Website Issue 8

Table 2. Types of inequality of digital exclusion relating to disengagement 10

Table 3. Government actions to tackle digital exclusion 13

Figure 1. Percentage of people that don't have internet at home that were asked "Which of these are reasons that you don't have internet access at home?" 3

Figure 2. Summary of the Essential Digital Skills (EDS) Framework 4

Figure 3. Results of 125 offline respondents who were asked "Which of the following organisations, if any, do you find more difficult to interact with through not being online?" 9

Boxes

Box 1. Key issues associated with digital exclusion 2