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본 연구는 조직 내 중간관리자의 의사소통역량 척도를 개발하고 타당성을 검증하기 위한 것이다. 중간관리자의 의사소통역량 척도를 개발하기 위하여 문헌 검토, 전문가 인터뷰, 중간관리자들을 대상으로 한 개방형 설문조사를 실시하여 총 632개의 문항을 추출하였다. 그 과정에서 상사와의 의사소통과 부하와의 의사소통 시 필요한 역량이 다른 것을 확인하고 중간관리자의 의사소통역량을 상사와의 의사소통역량과 부하와의 의사소통역량으로 구분하여 검사를 2개로 나누어 개발하였다. 2번의 문항 분류 작업과 전문가들의 내용타당도 평가를 거쳐 상사와의 의사소통역량은 81문항, 부하와의 의사소통역량은 78문항을 선별하였다. 1차 예비조사는 중간관리자 338명을 대상으로 실시하여 상사와의 의사소통역량은 10요인, 69문항, 부하와의 의사소통역량은 8요인 54문항을 추출하였고, 중간관리자 206명을 분석한 2차 예비조사 결과로 상사와의 의사소통역량은 8요인, 64문항, 부하와의 의사소통역량은 7요인, 45문항을 선정하였다. 척도의 타당도를 검증하기 위하여 중간관리자 596명의 데이터를 두 집단으로 나누어서 한 집단은 탐색적 요인분석을 실시하였고, 또 다른 집단은 확인적 요인분석을 실시하였다. 탐색적 요인분석 결과 상사와의 의사소통역량은 8요인(설득, 자신감, 예의, 경청, 솔직성, 확인, 논리성, 의도파악) 등 52문항, 부하와의 의사소통역량은 7요인(경청, 유머, 감정조절, 겸손, 비언어표현, 배려, 명확성) 등 37문항을 도출하였으며 구조방정식 모형을 이용한 확인적 요인분석에서는 모형 적합도 기준을 충족하고 있는 것을 검증하였다. 중간관리자의 의사소통역량은 대인관계유능성 및 갈등관리 등의 준거변인과 유의하게 상관이 나타나 준거관련타당도가 검증되었다. 마지막으로 이러한 연구들을 토대로 본 연구의 학문적 의의 및 실무적 의의, 그리고 제한점과 미래 연구 방향을 제시하였다.

This study was intended to develop the communication competence scale for middle manager in organizations and examine its validity. To develop the communication competence scale of middle managers, first, 632 items were extracted through literature review, expert interview and open surveys for middle managers. In the process of developing the items, it was found that there were differences in competencies between communication with superiors and communication with subordinates. Thus it was decided to develop two different scales for each of middle managers’ communication competencies with superior and communication competencies with subordinate. Based on experts’ evaluations on content validity of the items, 81 items for the communication competencies with superior and 78 items for the communication competencies with subordinates were selected. In the first preliminary survey obtained from 338 middle managers, 10 factors and 69 items were selected for the communication competencies with superior and 8 factors and 54 items were obtained for the communication competencies with subordinate. In second preliminary survey obtained from 206 middle managers, 8 factors and 64 items for the communication competencies with superior and 7 factors and 45 items for the communication competencies with subordinate were obtained. To verify validity of the scale, the total sample was divided into two groups. Exploratory factor analyses were conducted for group 1, and a confirmatory factor analysis was conducted for the other group. The results showed that the exploratory factor analysis extracted 8 factors (persuasion, self-confidence, manner, listening, honesty, confirm, logicality, wisdom) and 52 items for the communication competencies with superior, and 7 factors (listening, humor, emotion regulation, modesty, non-verbal expression, consideration, clarity) and 37 items for the communication competencies with subordinate. In the confirmatory factor analysis using structural equation modeling, the models fit the data well. Also the communication competencies of the middle manager were significantly correlated with the criterion variables such as interpersonal relationship competencies and conflict management, and confirming criterion related validity of the scale. Finally, implications, limitatons and directions for future research were discussed.

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기사명 저자명 페이지 원문 목차
위계적 조직구조와 성과주의 인사시스템이 침묵 풍토와 이기적 침묵 행동에 미치는 영향 = The effects of hierarchical organizational structure and performance-based human resource system on climate of silence and selfish silence behavior 고은비, 한영석 p.473-494

중간관리자의 의사소통역량 척도 개발 및 타당화 = Development and validity of the communication competence scale of middle managers 강지연, 탁진국 p.439-471

성장지향성과 직무 개선이 창의적 행동에 미치는 영향 = The effects of growth orientation and job crafting on creative behavior : moderated mediating effect of development culture perceived by individuals : 개인이 지각한 발전문화의 조절된 매개효과 서은영, 탁진국 p.389-417

일중독과 직무열의가 수면에 미치는 영향 = The effects of workaholics and job engagement on sleep quality : an experience sampling study on the role of psychological detachment : 경험표집방법을 통한 심리적 분리의 매개효과 검증 이선희, 남기은 p.419-437

참고문헌 (51건) : 자료제공( 네이버학술정보 )

참고문헌 목록에 대한 테이블로 번호, 참고문헌, 국회도서관 소장유무로 구성되어 있습니다.
번호 참고문헌 국회도서관 소장유무
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21 Kim, Y. H. (2007). A study of the effect that the leadership of the police-intermediate- administrators has on the performance of the organization (Keimyung University). Retrieved from http://www.riss.kr/link?id=T11225572 미소장
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23 Kim, C. S. (2016). A study on the effect of official middle manager's transformational leadership to job performance: Focusing on mediating effect of communication ability and problem-solving ability (Baekseok University). Retrieved from http://www.riss.kr/link?id=T14182939 미소장
24 Kwon, Y. M., & Kim, J. S. (2009). Effect of the communication skill of organization on their job performance. The Journal of Digital Policy & Management, 7(4), 141-148. Retrieved from http://www.riss.kr/link?id=A77001729 미소장
25 Lee, S. Y. (2006). Study on the speech capability and self-esteem (Hanyoung Theological University). Retrieved from http://www.riss.kr/link?id=T10911891 미소장
26 A Study on the Direction of the Education of Speech communication 소장
27 Lewis, P. V. (1987). Organizational communication: The essence of effective management. New York: John Wiley & Sons. 미소장
28 "Communication Is the Essence of Human Life": Reflections on Communicative Competence 네이버 미소장
29 Self‐report as an approach to measuring communication competence 네이버 미소장
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33 Park, G. S. (2012). Development and validation of assessment scale for coaching skills of middle manager (Ajou University). Retrieved from http://www.riss.kr/link?id=T12859237 미소장
34 Park, H. I. (2011). An exploratory study of sub-dimensions of Korean communication style (Kyunghee University). Retrieved from http://www.riss.kr/link?id=T12321664 미소장
35 Measuring organizational communication. 네이버 미소장
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38 Test of a self‐efficacy model of interpersonal communication competence 네이버 미소장
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