국내기사
Z세대 이용자의 베이커리카페 소비경험이 장소애착 및 온라인 구전의도에 미치는 영향 = The influence of consumption experience on place attachment and electronic word-of-mouth intentions among generation Z bakery caf'e users
This study empirically examined the influence of consumption experiences on emotional responses and electronic word-of-mouth (eWOM) behavior among university students who frequent bakery cafés. Utilizing a sample of 273 respondents, the reliability and validity of the proposed research model were assessed, and hypotheses were tested using structural equation modeling(SEM). The results revealed that the sub-dimensions of consumption experience-hedonic, symbolic, variety-seeking, and social aspects-positively influenced emotional responses. Furthermore, these positive emotional responses significantly impacted social media WOM behavior. These findings highlight the pivotal role of positive emotional reactions derived from perceived consumption experiences in driving social media WOM behavior among university students in the context of bakery cafés.