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영문목차

List of Tables

List of Figures

Preface

Ch. 1 Basic DEA Models

Ch. 2 Measure-specific DEA Models

Ch. 3 Returns-to-Scale

Ch. 4 DEA with Preference

Ch. 5 Modeling Undesirable Measures

Ch. 6 Context-dependent Data Envelopment Analysis

Ch. 7 Benchmarking Models

Ch. 8 Models for Evaluating Value Chains

Ch. 9 Congestion

Ch. 10 Super Efficiency

Ch. 11 Sensitivity Analysis and Its Uses

Ch. 12 DEA Excel Solver

References

Author Index

Topic Index

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Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA excel solver 이용현황 표 - 등록번호, 청구기호, 권별정보, 자료실, 이용여부로 구성 되어있습니다.
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알라딘제공
Benchmarking is often used to help improve the performance of service operations, standards for which are more difficult to define than manufacturing standards, but are generally limited because they work with single measurements at a time. Zhu (Worcester Polytechnic Institute, US) introduces managers to data envelopment analysis (DEA) and its use in performance evaluation and benchmarking under conditions of multiple performance measures. The spreadsheet software he developed, and provides on the disk, can be used to evaluate performance in a wide range of industries, including banking, retail, health care, and public service; and to analyze decision alternatives without resorting to sophisticated modeling programs. Annotation (c) Book News, Inc., Portland, OR (booknews.com)