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List of Illustrations=xi
Foreword / by Pier Luigi Curcuruto=xii
Acknowledgements=xiv
List of Abbreviations=xv
Introduction=1
1. Financial Institutions and Information and Communication Technology=5
1.1. Introduction=5
1.2. Financial institutions=5
1.2.1. Classification of the financial institutions=5
1.2.2. New norms and new characteristics of the market=7
1.2.3. Services required from the banks=8
1.3. Transformation of financial institutions=10
1.4. Lean and digitize approach to financial institution transformation=11
1.4.1. Transformation of organizations=14
1.4.2. Transformation of the ICT support=16
1.5. Conclusions=28
2. Cloud Computing=29
2.1. Introduction=29
2.2. Cloud computing in growth=29
2.2.1. Definition and classification=31
2.2.2. The B2B cloud=38
2.2.3. Some of the vendors acting in cloud computing=39
2.2.4. Standardization and cloud computing=42
2.3. Benefits and expectations associated with cloud computing=44
2.3.1. Benefits to the client=45
2.3.2. Benefits to the vendor=48
2.3.3. Benefits to society : pollution reduction=50
2.4. Risks and mitigations of cloud computing=51
2.4.1. Vendor lock in=52
2.4.2. Loss of governance and third-party data control=53
2.4.3. Contractual aspects=53
2.4.4. Applicable law and competent courts=53
2.4.5. Security=54
2.4.6. Difficult or poor network connections=56
2.4.7. Standardization which might hurt competitive advantages=56
2.4.8. Cloud vendor default or interruption of service=57
2.4.9. Higher costs=58
2.5. Migration paths=61
2.6. Conclusions=63
3. Cloud Computing in Financial Institutions=65
3.1. Introduction=65
3.2. Financial institution outsourcing trends=65
3.3. Cloud computing scenario for financial institutions=67
3.4. Expectations of cloud-based solutions=70
3.5. Aspects accelerating the adoption of cloud-based solutions=73
3.5.1. New delivery channels=74
3.5.2. Multiproduct integration=75
3.5.3. Customer sales and services=75
3.5.4. Customer relationship management=76
3.5.5. Social network and community=77
3.5.6. External interfaces=78
3.5.7. Transaction processing systems=80
3.5.8. Corporate functions and common supporting services=81
3.5.9. Application infrastructure and application development=82
3.6. Dilemma of financial services institutions : private v. public cloud=83
3.7. Conclusions=86
4. Governance of Cloud Computing=87
4.1. Introduction=87
4.2. Planning and controlling cloud computing=88
4.3. Data processing regulatory obligations=90
4.1.1. Cloud computing and compliance=92
4.1.2. Private data localization and transfer=96
4.2. Governance=98
4.2.1. Vendor manager=99
4.3. Cloud computing controls=100
4.3.1. Risk management=100
4.3.2. Certifications=102
4.3.3. Contract=103
4.3.4. Control over the governance and the definition of operational plans=108
4.3.5. Control of the operational management=110
4.3.6. Control of maintenance and support=113
4.6. Security=114
4.7. Technical tools=115
4.8. Communications management=116
4.9. Conclusions=117
5. The Future of ICT in Financial Institutions=118
5.1. Introduction=118
5.2. New challenges for financial institutions=118
5.2.1. Cosmopolitization=119
5.2.2. Customers=123
5.2.3. Compliance=129
5.2.4. Costs=130
5.3. Cloud computing in support of the transformation of financial institutions=132
5.3.1. Customer innovation=134
5.3.2. Business process management=142
5.4. Technological innovations=146
5.4.1. New financial services architectural framework=146
5.4.2. Interoperability, standards, and automation of banking processes=157
5.4.3. Support from the vendors=159
5.4.4. From private to community to public cloud=160
5.5. Conclusions=164
6. Case Study : Gruppo Banca Intesa Sanpaolo=166
6.1. Introduction=166
6.2. Gruppo Banca Intesa Sanpaolo=166
6.2.1. Banca IMI=168
6.3. Background=170
6.4. Initial scenario of the ICT architectural framework=170
6.5. Goal statement=171
6.6. Transition towards a private cloud and shared services model=171
6.6.1. Murex grid consolidation at Banca IMI=172
6.6.2. Private cloud evolution=173
6.6.3. Activities planned or evaluated for the future=174
6.7. Case study results=174
6.8. From physical infrastructure to private cloud : the Gruppo Banca Intesa Sanpaolo's route to ICT as a service=175
6.8.1. From physical to virtual resources=175
6.8.2. From virtual resources to service technology=176
6.8.3. From service technology to ICT as a service=176
6.9. Context and scope of the private cloud project=176
6.9.1. Method followed by the bank=177
6.9.2. Private cloud release 1.0=177
6.9.3. Private cloud release 2.0=177
6.10. Benefits from the private cloud in the Gruppo Banca Intesa Sanpaolo=178
6.11. Conclusions=179
Notes=181
Glossary=193
Bibliography=210
Books and Articles=210
Some Legal Texts=214
Websites=214
Blogs=215
Index=217
1.1. The lean and digitize method=13
2.1. The cloud's three dimensions=34
2.2. Break down of IaaS, SaaS, and PaaS=35
2.3. Moves from the different types of cloud computing=37
2.4. The cloud cube=39
3.1. Comparing global industries by average number of cloud applications per company/industry=67
4.1. The PDCA cycle=89
4.2. Relationships between client and vendor control systems=91
5.1. Trend of ICT spending in the Italian banking sector=130
5.2. A cloud in cards processing=137
5.3. Three-level financial institution processes distribution=147
5.4. Financial institutions components reference model=149
5.5. New banking system components with cloud-based service delivery=152
5.6. A hybrid cloud model for financial institutions=163
6.1. Banca Intesa Sanpaolo organizational structure=167
6.2. Intesa Sanpaolo's corporate and investment banking division and Banca IMI=168
6.3. Benefits of the introduction of private cloud=178
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출판사 책소개
Financial institutions need to increase revenues, decrease cost and be compliant in these difficult times. To meet all these challenges they need to consider disruptive innovations. Cloud computing is one of them. It helps in introducing innovative services, re-engineer processes, improve agility and optimize value. This book analyses in depth the cloud computing model and its current and potential use in financial services. Cloud Computing can change the paradigm of the financial institutions. The word 'Bank' comes from the Italian word 'Banco', as in the 1300s banking was in the form of a desk in the streets. The new 'banco', the new 'desk', will be cloud. Financial institutions must use the model of Cloud Computing for their transformation to a new paradigm.
This book is a blend of academic research, consultancy practice and case studies. It helps in considering opportunities and risks, optimize vendor relationships and organize for the best.
This book is a blend of academic research, consultancy practice and case studies. It helps in considering opportunities and risks, optimize vendor relationships and organize for the best.
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