본문 바로가기 주메뉴 바로가기
22대 대한민국 국회 국회정보길라잡이 국회의원검색
회원가입 로그인
HOME

정보검색

소장정보 검색

국회도서관 홈으로 정보검색 소장정보 검색
결과 내 검색 동의어 포함
결과 내 검색 동의어 포함

-

목차보기


Acknowledgments

Prologue - The Toyota Way as a General Management Philosophy

1. What is Service Excellence?
2. The Toyota Way Continues to Evolve
3. Principle 1: Philosophy of Long-Term Systems Thinking
4. Developing Lean Processes: A Short Story
5. Macroprocess Principles: Create a Cadence of High Value Flowing to Customers
6. Microprocess Principles: Make Work Patterns Visible for Continuous Improvement
7. Macrolevel People Principles: The Context for Exceptional People to Provide Exceptional service
8. Microlevel People Principles: Develop People to become Masters of Their Craft
9. Problem-Solving Principles: Strive Toward a Clear Direction Through Experimenting
10. The Long Journey to a Customer-Focused Learning Organization

Notes

For Further Reading

Index

이용현황보기

The Toyota way to service excellence : lean transformation in service organizations 이용현황 표 - 등록번호, 청구기호, 권별정보, 자료실, 이용여부로 구성 되어있습니다.
등록번호 청구기호 권별정보 자료실 이용여부
0002246358 338.762920953 -A17-1 서울관 서고(열람신청 후 1층 대출대) 이용가능

출판사 책소개

알라딘제공

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results―The Toyota Way.

?

A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker’s famous 4P model makes it easy for you to implement Lean practices throughout your organization―whether you’re an executive, manager, or frontline worker who deals with customers every day.

?

These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more.

?

Jeffrey K. Liker is Professor of Industrial and Operations Engineering, University of Michigan, and President of Liker Lean Advisors, LLC. He is the author of The Toyota Way and other related books.

?

Karyn Ross is a lean consultant and executive coach with a Lean Six Sigma Black Belt from Rochester Institute of Technology.

추천서가 (다양한 추천 자료를 만나보세요)

권호기사보기

권호기사 목록 테이블로 기사명, 저자명, 페이지, 원문, 기사목차 순으로 되어있습니다.
기사명 저자명 페이지 원문 기사목차