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1. Contemporary cruise operations
2. Selling cruises and cruise products
3. Maritime issues and legislation
4. Cruise geography
5. Planning the itinerary
6. Working on board
7. Guest services
8. Managing food and drink operations
9. Managing facilities
10. Health, safety and security
11. Talent management and training
12. Leadership in the cruise industry
13. Managing integrated operations
14. Cruise management resources

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Cruise operations management : hospitality perspectives 이용현황 표 - 등록번호, 청구기호, 권별정보, 자료실, 이용여부로 구성 되어있습니다.
등록번호 청구기호 권별정보 자료실 이용여부
0002489098 387.542068 -A19-1 서울관 서고(열람신청 후 1층 대출대) 이용가능
B000066722 387.542068 -A19-1 부산관 서고(열람신청 후 2층 주제자료실) 이용가능

출판사 책소개

알라딘제공

Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike.

Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include:

  • New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies
  • A new chapter on 'Leadership in the cruise industry'
  • New international case studies throughout to provide a real-world insight into the industry
  • Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge

This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.



Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualized overview of hospitality services for the cruise industry. This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.