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Title page 1

Contents 4

Joint Ministerial Foreword 5

Executive Summary 8

Chapter 1. Introduction 9

Chapter 2. Why is Digital Inclusion important? 14

Chapter 3. Defining and Measuring Digital Inclusion 17

Chapter 4. Our Approach and Guiding Principles 22

Chapter 5. Our Focus Areas 28

5a - Opening Up Opportunities Through Skills 29

5b - Tackling Data and Device Poverty 33

5c - Breaking Down Barriers to Digital Services 38

5d - Building Confidence and Supporting Local Delivery 41

Chapter 6. Next Steps 45