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Title page 1
Contents 6
Foreword 4
Acknowledgements 5
Abbreviations and acronyms 8
Executive summary 9
1. A responsive rule of law: Setting the context 12
Introduction 13
The rule of law today and the global justice gap 13
Why does responsive rule of law of matter 15
A call for responsive rule of law 19
Strategies for change: Delivering on the promise of a responsive rule of law 21
References 23
2. Leading the transformation of the justice system 25
Introduction 26
Collaboration and joint leadership 26
Using data and evidence for learning and improvement 28
Empowering people in the justice system 31
References 33
3. Empowering people and preventing justice problems 36
Introduction 37
Legal empowerment and the rule of law 37
Prevention and empowerment 41
Participation and empowerment 46
References 49
4. People-centred justice pathways and services 52
Introduction 53
Empowering justice pathways 53
Bringing justice services closer to people 58
Services for specific groups 62
References 65
5. Administrative justice as the interface between people and institutions 69
Introduction 70
Administrative justice in theory: The rule of law 70
Administrative justice in practice 72
Administrative justice in transition: strengthening the democratic interface 77
Conclusion 86
References 87
Figures 20
Figure 1.1. Proposed policy indicators for people-centred justice 20
Boxes 14
Box 1.1. Defining the rule of law 14
Box 1.2. More effective justice services for SMEs 16
Box 1.3. OECD Recommendation on Access to Justice and People-Centred Justice Systems 20
Box 2.1. Towards effective governance of justice data 30
Box 3.1. Victoria Law Foundation, Public Understanding of the Law Study (PULS) 40
Box 3.2. Understanding justice problems 43
Box 4.1. Providing community- based justice services 56
Box 4.2. Using AI to deliver information in accessible and plain language 59
Box 5.1. France: promoting access to online public services through digital advisers 81
Box 5.2. Leveraging AI to advance people-centred justice 82
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