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Title page 1

Contents 6

Foreword 4

Acknowledgements 5

Abbreviations and acronyms 8

Executive summary 9

1. A responsive rule of law: Setting the context 12

Introduction 13

The rule of law today and the global justice gap 13

Why does responsive rule of law of matter 15

A call for responsive rule of law 19

Strategies for change: Delivering on the promise of a responsive rule of law 21

References 23

2. Leading the transformation of the justice system 25

Introduction 26

Collaboration and joint leadership 26

Using data and evidence for learning and improvement 28

Empowering people in the justice system 31

References 33

3. Empowering people and preventing justice problems 36

Introduction 37

Legal empowerment and the rule of law 37

Prevention and empowerment 41

Participation and empowerment 46

References 49

4. People-centred justice pathways and services 52

Introduction 53

Empowering justice pathways 53

Bringing justice services closer to people 58

Services for specific groups 62

References 65

5. Administrative justice as the interface between people and institutions 69

Introduction 70

Administrative justice in theory: The rule of law 70

Administrative justice in practice 72

Administrative justice in transition: strengthening the democratic interface 77

Conclusion 86

References 87

Figures 20

Figure 1.1. Proposed policy indicators for people-centred justice 20

Boxes 14

Box 1.1. Defining the rule of law 14

Box 1.2. More effective justice services for SMEs 16

Box 1.3. OECD Recommendation on Access to Justice and People-Centred Justice Systems 20

Box 2.1. Towards effective governance of justice data 30

Box 3.1. Victoria Law Foundation, Public Understanding of the Law Study (PULS) 40

Box 3.2. Understanding justice problems 43

Box 4.1. Providing community- based justice services 56

Box 4.2. Using AI to deliver information in accessible and plain language 59

Box 5.1. France: promoting access to online public services through digital advisers 81

Box 5.2. Leveraging AI to advance people-centred justice 82

출판사 책소개

알라딘제공
Trust in public institutions underpins stable societies and thriving economies - yet it is under strain across the OECD and beyond. This report calls for a responsive rule of law delivered through justice systems that keep pace with rapidly changing societies and make rights usable in practice, thereby helping rebuild confidence in justice systems and public institutions. It draws on the OECD Recommendation on Access to Justice and People-centred Justice Systems to chart a course towards fairer, more effective, and people-centred justice systems. The report highlights the urgent need to transform the justice system through visionary leadership, sustained political commitment, data and feedback and cross-sector collaboration. It shows how legal empowerment and prevention of justice problems can strengthen people's ability to resolve issues, improve their experience of public services, and enhance economic competitiveness - especially for small and medium-sized enterprises. It explores how to design people-centred justice pathways and services that are accessible, data-driven and tailored to the needs of specific groups. Finally, it examines administrative justice as the vital interface between people and institutions, where fairness and responsiveness directly shape public trust. By promoting a responsive rule of law, countries can drive prosperity, improve public governance, support innovation, and help renew people's confidence in public institutions.