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Title page 1
Contents 6
Foreword 4
Acknowledgements 5
Executive Summary 8
1. Introduction 10
References 13
2. The state of SME technology adoption in the United Kingdom 14
Introduction 15
Recent trends in technology adoption across UK businesses 15
Technology adoption by firm size 17
Technology adoption across regions and sectors 19
References 20
Notes 21
3. Main findings from the consultation process 22
Introduction 23
Barriers to technology adoption 23
Technology diffusion channels 25
The regional dimension of technology adoption 27
Monitoring and evaluation issues 29
Technology adoption policies 30
References 36
Notes 38
4. Suggested policy measures for the United Kingdom 39
Introduction 40
Technology adoption 41
Skills development 54
Regional dimension 61
References 69
Notes 74
Annex A. List of organisations that participated in the fact-finding missions 76
Annex B. International Programme Case Studies 77
Figure 2.1. Digital technologies adoption rates: UK, EU and OECD in 2019 and 2020 16
Figure 2.2. Digital technologies adoption rates, UK firms, 2024 17
Figure 2.3. SME digital technologies adoption rates in the United Kingdom, 2022 18
Figure 2.4. Percentage of businesses investing in computer software and hardware, and machinery and equipment, 2020-2022 19
Figure 3.1. Technology Readiness Levels 30
Boxes 7
Box 1.1. Key messages 10
Box 3.1. The UK Technology Adoption Review: Main barriers to technology adoption 23
Box 3.2. The MTC - Lloyd's Bank partnership: SME Support Service 26
Box 4.1. Suggested policy measures for the UK government 40
Box 4.2. General OECD policy recommendations for regional cluster development 62
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