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Title page 1

Contents 6

Preface 4

Acronyms 19

1. Public Employment Services and Today's Labor Market and Employment Challenges 22

1.1. Introduction 23

1.2. Labor Market Trends and Challenges: Implications for Public Employment Services 28

1.2.1. Demographic Changes 28

1.2.2. Technological Changes 29

1.2.3. Deceleration of Globalization 30

1.2.4. Increasing Number of Shocks 32

1.2.5. Migration 33

1.2.6. Labor Market Mismatches 34

1.2.7. Rising Income Inequality 35

1.3. Labor Market Developments and Public Employment Services across the World 36

1.3.1. Africa 38

1.3.2. The Americas 39

1.3.3. Asia 41

1.3.4. Europe 42

1.4. About This Study 45

1.4.1. Institutional and Policy Variations in Public Employment Services Worldwide: Key Results from the 2024 Survey (Chapter 2) 45

1.4.2. Getting Ready for the Future: Digital Maturity of Public Employment Services around the World (Chapter 3) 46

1.4.3. Towards More Resilient Economies: How Public Employment Services Can Support Responses to Shocks (Chapter 4) 46

1.4.4. Managing Labor Migration: A New Role for Public Employment Services? (Chapter 5) 46

1.4.5. Working in Partnership: The Social and Solidarity Economy and Public Employment Services (Chapter 6) 47

1.4.6. Perspectives (Chapter 7) 47

1.4.7. Country Profiles (Chapter 8) 47

References 49

2. Institutional and Policy Variations in Public Employment Services Worldwide: Key Survey Results 56

2.1. Introduction 57

2.2. Public Employment Services as an Active Labor Market Policy 58

2.3. Public Employment Service Portfolios 60

2.3.1. Functional Responsibilities 60

2.3.2. Service Integration 62

2.4. Use of Policy Measures by Public Employment Services 63

2.4.1. Active Labor Market Policies 63

2.4.2. Placement Services for Job Seekers 64

2.4.3. Profiling 66

2.4.4. Identification of Priority Groups 67

2.4.5. Specialized Services for Priority Groups 69

2.4.6. Services for Employers 70

2.4.7. Labor Market Information 72

2.4.8. Labor Migration Services 75

2.4.9. Passive Labor Market Policies and Integration of Passive and Active Policies 77

2.5. Governance and Organizational Structure 79

2.5.1. Organizational Structure and Degree of Autonomy 79

2.5.2. Organizational Levels and Degree of Decentralization 80

2.5.3. Management Structure and Stakeholder Involvement 80

2.5.4. Governance Boards 81

2.5.5. Stakeholder Engagement 83

2.6. Public Employment Services Resources, Capacity, and Accessibility 88

2.6.1. Offices 88

2.6.2. Staff 92

2.7. Service Delivery Strategies 97

2.7.1. Digital Infrastructure 97

2.7.2. Partnerships in the Delivery of Active Labor Market Policies 98

2.8. Conclusions 102

References 106

3. Getting Ready for the Future: Digital Maturity of Public Employment Services around the World 113

3.1. Introduction 114

3.2. Background 115

3.3. Digital Strategies and Approaches 120

3.4. Digital Service Delivery 125

3.5. Survey Results 127

3.5.1. Digital Strategies 127

3.5.2. Overall Digital Strategies 127

3.5.3. Back-Office Strategies 128

3.5.4. Front-Office Strategies 129

3.5.5. Data Strategies 130

3.5.6. Organizational Strategies 132

3.5.7. Channel Management Strategies 134

3.5.8. How Services Are Delivered 136

3.5.9. Digital Services 137

3.5.10. Current and Future Developments 139

3.6. Conclusions 142

References 145

4. Towards More Resilient Labor Markets: How Can Public Employment Services Support the Response to Shocks? 149

4.1. Introduction 150

4.2. Resilience in the Labor Market 152

4.2.1. What Is Labor Market Resilience? 152

4.2.2. Shocks and Labor Market Resilience 155

4.2.3. The Role of Public Employment Services in Strengthening Resilience to Shocks 156

4.3. What Role Do Public Employment Services Play in Supporting Labor Market Resilience? 161

4.3.1. Global Patterns in Public Employment Service Capacity: Insights from the World of PES Survey 2024 161

4.3.2. How Are Public Employment Services Responding to Different Types of Shocks? 169

4.4. Conclusion 193

References 196

5. Managing Labor Migration: An Evolving Function of Public Employment Services? 202

5.1. Introduction 203

5.2. Conceptual Framework to Analyze Migration Policies 206

5.3. Policies Managing Labor Migration 208

5.3.1. Regulatory Frameworks and Migration Policies 208

5.3.2. The Rationale for Involving Public Employment Services in Managing Labor Migration 210

5.4. Migration Services Delivered by Public Employment Services 211

5.4.1. Services Potentially Delivered for International Recruitment and Placement 212

5.4.2. What Are Public Employment Services Actually Doing? 214

5.4.3. Good Practices in Providing Services in Countries of Origin 219

5.4.4. Good Practices in Providing Services in Destination Countries 223

5.4.5. Labor Market Inclusion Services 226

5.5. Cooperation among Public Employment Services 233

5.5.1. Bilateral and Multilateral Skill and Mobility Agreements 233

5.5.2. Free Labor Movement Areas 237

5.6. Conclusions 239

References 241

6. Delivering Public Employment Services in Partnership: The Role of the Social and Solidarity Economy 246

6.1. Introduction 247

6.2. The Social and Solidarity Economy 250

6.2.1. What Is the Social and Solidarity Economy? 250

6.2.2. How Does the Social and Solidarity Economy Support Vulnerable Groups and Job Seekers? 254

6.3. Methods of Social and Solidarity Economy Support for Public Employment Services 257

6.3.1. Procurement of Employment Services 258

6.3.2. Direct Hiring of Job Seekers through Work Integration, Job Creation, and Entrepreneurship 262

6.3.3. Advising on Policy 269

6.4. Policy Advice for Public Employment Services to Partner Effectively with the Social and Solidarity Economy 275

6.4.1. Create a Level Playing Field to Work with Public Employment Services through Adequate Policies, including Legal Frameworks 276

6.4.2. Put in Place Service-Delivery Contracts, Cooperation Agreements, and Certification Processes to Support Job Seekers and Policy 276

6.4.3. Use Public Procurement and Project-based Financial Tools to Foster More Engagement of Public Employment Services with the Social... 277

References 278

7. Perspectives 285

7.1. Introduction 286

7.2. Who Will Be in the Labor Force? 287

7.3. What Types of Jobs Will Be Available? 288

7.4. How Will People Find Jobs? 290

7.5. Implications for Public Employment Services 291

7.5.1. Redefining Mandates and Services 291

7.5.2. Expanding the Client Base 291

7.5.3. Supporting Transitions during Shocks 292

7.5.4. Strengthening Employer Engagement 293

7.5.5. Investing in Organizational and Digital Capacity 293

7.5.6. Embracing Integration and Partnerships 294

7.5.7. Increasing Resources and Sustainability 295

7.6. Conclusion 298

References 299

Country Profiles 301

Country Profiles Index 302

Annex A. World Regions 460

Annex B. Sample and Composition of Answers Across Survey Rounds 461

Annex C. Country Profiles: Sources and Definitions 464

Annex D. Responses Regarding Service Provision by Country/ World Region 468

Tables 17

TABLE 2.1. CATEGORIES OF LABOR MARKET POLICIES 59

TABLE 2.2. TYPOLOGY OF PARTNERSHIP GOVERNANCE STRUCTURES 84

TABLE 2.3. TYPOLOGY OF PUBLIC EMPLOYMENT SERVICE PARTNERSHIPS 84

TABLE 2.4. STAKEHOLDER ROLES IN PUBLIC EMPLOYMENT SERVICE MANAGEMENT STRUCTURE, 2024 87

TABLE 2.5. TOTAL NUMBER OF PUBLIC EMPLOYMENT SERVICE OFFICES, 2024 89

TABLE 2.6. COMPARATIVE OFFICE RESOURCES AND CAPACITY, 2024 90

TABLE 2.7. NUMBER OF PUBLIC EMPLOYMENT SERVICE OFFICES, 2014 AND 2024 91

TABLE 2.8. TOTAL PUBLIC EMPLOYMENT SERVICES STAFF, 2024 93

TABLE 2.9. COMPARATIVE PUBLIC EMPLOYMENT SERVICE STAFF RESOURCES AND CAPACITY, 2024 94

TABLE 2.10. PUBLIC EMPLOYMENT SERVICES STAFF, 2014 VERSUS 2024 96

TABLE 3.1. GENERATIONS OF SERVICE CHANNELS 125

TABLE 5.1. POTENTIAL ROLE OF PUBLIC EMPLOYMENT SERVICES IN INTERNATIONAL RECRUITMENT AND PLACEMENT 213

TABLE 6.1. WHAT ARE THE DIFFERENT TERMS RELATED TO THE SOCIAL AND SOLIDARITY ECONOMY? 252

Figures 14

FIGURE 2.1. FUNCTIONAL RESPONSIBILITIES OF PUBLIC EMPLOYMENT SERVICES, 2024 60

FIGURE 2.2. PUBLIC EMPLOYMENT SERVICE ROLE IN DELIVERY OF LABOR MARKET SERVICES, 2024 61

FIGURE 2.3. PUBLIC EMPLOYMENT SERVICES RESPONSIBLE FOR THE INTEGRATION OF DIFFERENT SERVICES, BY REGION, 2024 62

FIGURE 2.4. AVAILABILITY OF ACTIVE LABOR MARKET POLICIES FOR JOB SEEKERS, 2024 63

FIGURE 2.5. PLACEMENT AND RELATED SERVICES OFFERED TO JOB SEEKERS BY PUBLIC EMPLOYMENT SERVICES, 2024 65

FIGURE 2.6. PRIORITY GROUPS IN PUBLIC EMPLOYMENT SERVICES, 2024 68

FIGURE 2.7. PUBLIC EMPLOYMENT SERVICES OFFERED TO SELECTED PRIORITY GROUPS, 2024 70

FIGURE 2.8. SERVICES TO EMPLOYERS PROVIDED BY PUBLIC EMPLOYMENT SERVICES, 2024 71

FIGURE 2.9. PUBLIC EMPLOYMENT SERVICE ACCESS TO LABOR MARKET INFORMATION, 2024 73

FIGURE 2.10. SOURCES OF LABOR MARKET INFORMATION USED BY PUBLIC EMPLOYMENT SERVICES, 2024 74

FIGURE 2.11. PUBLIC EMPLOYMENT SERVICES USE OF LABOR MARKET INFORMATION, 2024 74

FIGURE 2.12. PUBLIC EMPLOYMENT SERVICES ANALYSIS OF LABOR MARKET INFORMATION, 2024 75

FIGURE 2.13. SUMMARY OF SELECTED PASSIVE SERVICE RESPONSIBILITIES, 2024 78

FIGURE 2.14. ORGANIZATIONAL STRUCTURES OF PUBLIC EMPLOYMENT SERVICES, 2024 79

FIGURE 2.15. ORGANIZATIONAL LEVELS OF PUBLIC EMPLOYMENT SERVICES, 2024 80

FIGURE 2.16. RESPONSIBILITY FOR THE APPOINTMENT OF PUBLIC EMPLOYMENT SERVICE GOVERNANCE BOARDS, 2024 82

FIGURE 2.17. REPRESENTATION ON PUBLIC EMPLOYMENT SERVICE GOVERNANCE BOARDS, 2024 82

FIGURE 2.18. MANAGEMENT FUNCTIONS OF PUBLIC EMPLOYMENT SERVICES WITH STAKEHOLDER INVOLVEMENT, 2024 86

FIGURE 2.19. PUBLIC EMPLOYMENT SERVICE OFFICE ACCESSIBILITY RATIO, 2024 92

FIGURE 2.20. PRESENCE OF DIGITAL STRATEGIES AND INTEGRATED SERVICE DELIVERY, 2024 97

FIGURE 2.21. CHANNEL ACCESS BY TYPE OF SERVICE, 2024 98

FIGURE 2.22. WAYS OF PROVIDING ACTIVE LABOR MARKET POLICIES, 2024 99

FIGURE 2.23. OTHER (NON-PUBLIC EMPLOYMENT SERVICE) PROVIDERS OF ACTIVE LABOR MARKET POLICIES, 2024 101

FIGURE 2.24. PROFILE OF PUBLIC EMPLOYMENT SERVICE COLLABORATION WITH PRIVATE EMPLOYMENT AGENCIES, 2024 102

FIGURE 3.1. FOCUS OF DIGITAL STRATEGIES 122

FIGURE 3.2. OVERALL DIGITAL STRATEGIES IN PUBLIC EMPLOYMENT SERVICES, 2024 128

FIGURE 3.3. BACK-OFFICE STRATEGIES IN PUBLIC EMPLOYMENT SERVICES, 2024 129

FIGURE 3.4. FRONT OFFICE STRATEGIES IN PUBLIC EMPLOYMENT SERVICES, 2024 130

FIGURE 3.5. DATA STRATEGIES IN PUBLIC EMPLOYMENT SERVICES, 2024 131

FIGURE 3.6. ORGANIZATIONAL STRATEGIES IN PUBLIC EMPLOYMENT SERVICES, 2024 132

FIGURE 3.7. STATUS OF ORGANIZATIONAL DEVELOPMENT STRATEGIES ACROSS THE VARIOUS REGIONS, 2024 133

FIGURE 3.8. CURRENT APPROACHES TO CHANNEL MANAGEMENT IN PUBLIC EMPLOYMENT SERVICES, 2024 134

FIGURE 3.9. HOW SERVICES ARE DELIVERED TO PUBLIC EMPLOYMENT SERVICES' CLIENTS, 2024 136

FIGURE 3.10. DIGITAL SERVICES OFFERED TO JOB SEEKERS ACROSS PUBLIC EMPLOYMENT SERVICES, 2024 138

FIGURE 3.11. DIGITAL SERVICES OFFERED TO EMPLOYERS ACROSS PUBLIC EMPLOYMENT SERVICES IN 2024 (PERCENT) 139

FIGURE 3.12. STATUS OF DIGITAL INNOVATIONS ACROSS PUBLIC EMPLOYMENT SERVICES, 2024 (PERCENT) 141

FIGURE 4.1. CONCEPTUAL FRAMEWORK FOR LABOR MARKET RESILIENCE 153

FIGURE 4.2. MAIN POLICY TOOLS AND OPERATIONAL STRATEGIES OF PUBLIC EMPLOYMENT SERVICES TO SUPPORT LABOR MARKET RESILIENCE 160

FIGURE 4.3. SHARE OF PUBLIC EMPLOYMENT SERVICES INVOLVED IN ADMINISTERING OR ENSURING THE CONDITIONS... 162

FIGURE 4.4. EXAMPLES OF KEY PUBLIC EMPLOYMENT SERVICE OPERATIONAL STRATEGIES RELEVANT FOR THE ABSORPTION PHASE 163

FIGURE 4.5. SHARE OF PUBLIC EMPLOYMENT SERVICES INVOLVED IN PROVIDING, CONTRACTING, OR COORDINATING ACTIVE LABOR MARKET... 165

FIGURE 4.6. EXAMPLES OF TOOLS AND MEASURES AT THE DISPOSAL OF PUBLIC EMPLOYMENT SERVICES FOR OPERATIONAL STRATEGIES DURING... 167

FIGURE 4.7. POLICY TOOLS AND OPERATIONAL STRATEGIES AVAILABLE TO PUBLIC EMPLOYMENT SERVICES THAT ARE RELEVANT DURING... 168

FIGURE 4.8. PUBLIC EMPLOYMENT SERVICE INVOLVEMENT IN LABOR INTERMEDIATION AND RECRUITMENT SUPPORT FOR... 188

FIGURE 4.9. MAIN STAKEHOLDERS TO ADDRESS LABOR MARKET EFFECT OF THE CLIMATE RESILIENCE AND ENERGY TRANSITION 191

FIGURE 5.1. CROSS-BORDER MIGRATION - MOTIVE AND MATCH PERSPECTIVE 207

FIGURE 5.2. PUBLIC EMPLOYMENT SERVICES DELIVERING MIGRATION-RELATED SERVICES, 2024 215

FIGURE 5.3. INVOLVEMENT IN MIGRATION MANAGEMENT SERVICES, 2024 216

FIGURE 5.4. SERVICES TO PROMOTE WORKING IN ANOTHER COUNTRY, 2024 218

FIGURE 5.5. SERVICES TO SUPPORT MIGRANTS' LABOR MARKET INTEGRATION, 2024 228

FIGURE 6.1. HOW DO SOCIAL AND SOLIDARITY ECONOMY ENTITIES WORK? 251

FIGURE 6.2. PROVISION OF PLACEMENT AND COUNSELING SERVICES BY TYPE OF PROVIDER ACCORDING TO SURVEY RESULTS, 2024 259

FIGURE 6.3. PROVISION OF TRAINING BY TYPE OF PROVIDER ACCORDING TO SURVEY RESULTS, 2024 260

FIGURE 6.4. USE OF EMPLOYMENT INCENTIVES BY TYPE OF ENTITY ACCORDING TO SURVEY RESULTS, 2024 263

FIGURE 6.5. USE OF SHELTERED EMPLOYMENT AND REHABILITATION FOR PERSONS WITH DISABILITIES BY TYPE OF ENTITY... 265

FIGURE 6.6. USE OF JOB CREATION PROGRAMS BY TYPE OF ENTITY, ACCORDING TO SURVEY RESULTS, 2024 268

FIGURE 6.7. ENTREPRENEURSHIP SUPPORT BY TYPE OF ENTITY, ACCORDING TO SURVEY RESULTS, 2024 269

FIGURE 6.8. SUPPORT FOR PROGRAM OR SERVICE DESIGN BY TYPE OF ENTITY, ACCORDING TO SURVEY RESULTS, 2024 271

FIGURE 6.9. SUPPORT FOR CORPORATE POLICY DESIGN BY TYPE OF ENTITY, ACCORDING TO SURVEY RESULTS, 2024 271

FIGURE 6.10. SUPPORT FOR TARGET GROUP DEFINITION BY TYPE OF ENTITY, ACCORDING TO SURVEY RESULTS, 2024 272

Boxes 12

BOX 1.1. PUBLIC EMPLOYMENT SERVICE RESPONSES TO THE COVID-19 PANDEMIC 26

BOX 1.2. THE EFFECTIVENESS OF PUBLIC EMPLOYMENT SERVICES AND OTHER ACTIVE LABOR MARKET POLICIES 36

BOX 1.3. PUBLIC EMPLOYMENT SERVICES IN LABOR MARKETS WITH HIGH LEVELS OF INFORMALITY 44

BOX 1.4. A BRIEF INTRODUCTION TO THE WORLD OF PUBLIC EMPLOYMENT SERVICES SURVEY 2024 48

BOX 3.1. ETHICAL ARTIFICIAL INTELLIGENCE FRAMEWORK WITHIN FRANCE TRAVAIL 116

BOX 3.2. SERVICE DELIVERY MODELS IN INDIA COMBINING ONLINE, OFFLINE, AND PARTNERSHIP MODELS 118

BOX 3.3. THE INTRODUCTION OF UNIVERSAL CREDIT IN THE UNITED KINGDOM 124

BOX 3.4. DEVELOPMENT AND USE OF THE CHATBOT BERUFSINFOMAT IN AUSTRIA 140

BOX 4.1. GLOBAL LABOR MARKET RESILIENCE INDEX 154

BOX 4.2. WORK-AND-TRAINING IN THE TRANSFORMATION PHASE: THAILAND'S TONKLA ARCHEEP 175

BOX 4.3. EXAMPLES OF DIGITAL SKILL DEVELOPMENT MEASURES OFFERED TO THE WORKFORCE 184

BOX 4.4. THE ROLE OF PUBLIC EMPLOYMENT SERVICES IN MANAGING TRADE SHOCKS: INSIGHTS FROM AUSTRALIA 192

BOX 5.1. DEFINITIONS OF KEY TERMS 205

BOX 5.2. CAMBODIA: SUPPORT FOR RETURNING MIGRANTS 219

BOX 5.3. TUNISIA: PUBLIC EMPLOYMENT AGENCIES PROMOTING AND ORGANIZING INTERNATIONAL PLACEMENT 220

BOX 5.4. MEXICO-CANADA: 50 YEARS OF THE SEASONAL AGRICULTURAL WORKERS PROGRAM 222

BOX 5.5. THE KOREAN EXAMPLE OF MIGRATION MANAGEMENT 225

BOX 5.6. TYPES OF LABOR MARKET SUPPORT MEASURES FOR REFUGEE MIGRANTS 227

BOX 5.7. COLOMBIA: REGULARIZATION, CERTIFICATION AND INTEGRATION SERVICES FOR THE MIGRANT POPULATION 229

BOX 5.8. ASSESSMENT, VALIDATION, AND CERTIFICATION OF SKILLS 231

BOX 5.9. GERMANY'S TRIPLE WIN PROGRAM: AN EXAMPLE OF FAIR AND ETHICAL RECRUITMENT 234

BOX 5.10. MULTILATERAL MOBILITY PARTNERSHIP BETWEEN EUROPE AND NORTH AFRICA 236

BOX 5.11. EURES: A CROSS-BORDER JOB BOARD OPERATED BY PUBLIC EMPLOYMENT SERVICES 238

BOX 6.1. THE ROLE OF SOCIAL AND SOLIDARITY ECONOMY ENTITIES IN THE DELIVERY OF PUBLIC EMPLOYMENT SERVICES IN CHILE 261

BOX 6.2. THE WORK INTEGRATION SOCIAL ENTERPRISE SYSTEM IN THE BRUSSELS-CAPITAL REGION, BELGIUM 264

BOX 6.3. ITALY: TYPE "B" SHELTERED COOPERATIVES RESERVE AT LEAST 30 PERCENT OF EMPLOYMENT FOR VULNERABLE PEOPLE 266

BOX 6.4. PARTNERSHIP-DRIVEN REHABILITATION SERVICES IN THE DOMINICAN REPUBLIC'S PUBLIC EMPLOYMENT SERVICES 266

BOX 6.5. QUEBEC, CANADA: EMPLOI-QUEBEC ASSOCIATES PROGRAMS WITH THE NON-PROFIT SECTOR 273

BOX 6.6. SOUTH AFRICA: EMPLOYMENT SERVICES PARTNER WITH THE SOCIAL AND SOLIDARITY ECONOMY TO REACH YOUNG PEOPLE 274

BOX 7.1. INTERNATIONAL PES NETWORKS: MUTUAL LEARNING, BENCHMARKING, AND CAPACITY DEVELOPMENT 296

Infographics 16

INFOGRAPHIC 6.1. DELIVERING PUBLIC EMPLOYMENT SERVICES IN PARTNERSHIP WITH THE SOCIAL AND SOLIDARITY ECONOMY 249

Annex Tables 17

ANNEX TABLE 1. WORLD REGIONS 460

ANNEX TABLE 2. SAMPLE AND RESPONSE COMPOSITION BY WORLD REGION 461

ANNEX TABLE 3. SURVEY PARTICIPATION OF COUNTRIES/PUBLIC EMPLOYMENT SERVICES, 2024 VS. 2014 462

ANNEX TABLE 4. SURVEY PARTICIPATION OF COUNTRIES/PUBLIC EMPLOYMENT SERVICES, 2024 VS. 2011 463

ANNEX TABLE 5. WHICH FUNCTIONS ARE THE RESPONSIBILITY OF THE PUBLIC EMPLOYMENT SERVICE? 468

ANNEX TABLE 6. WHICH OF THE FOLLOWING SERVICES DOES THE PUBLIC EMPLOYMENT SERVICE PROVIDE TO JOB SEEKERS? 471

ANNEX TABLE 7. WHAT TYPE OF PROFILING SYSTEM DOES THE PUBLIC EMPLOYMENT SERVICE USE? 474

ANNEX TABLE 8. WHICH OF THE FOLLOWING JOB SEARCH SUPPORT SERVICES DOES THE PUBLIC EMPLOYMENT SERVICE PROVIDE TO JOB SEEKERS? 477

ANNEX TABLE 9. WHICH OF THE FOLLOWING SERVICES DOES THE PUBLIC EMPLOYMENT SERVICE PROVIDE TO EMPLOYERS FOR REGISTRATION... 480

ANNEX TABLE 10. WHICH OF THE FOLLOWING SERVICES DOES THE PUBLIC EMPLOYMENT SERVICE PROVIDE TO EMPLOYERS TO SHARE... 483

ANNEX TABLE 11. WHICH PUBLIC EMPLOYMENT SERVICE OFFER PERSONNEL RECRUITMENT SUPPORT TO EMPLOYERS? 486

ANNEX TABLE 12A. WHICH OF THE FOLLOWING SERVICES DOES THE PUBLIC EMPLOYMENT SERVICE PROVIDE TO EMPLOYERS? 489

ANNEX TABLE 12B. WHICH OF THE FOLLOWING DIGITAL/ONLINE SERVICES DOES THE PUBLIC EMPLOYMENT SERVICE PROVIDE TO EMPLOYERS? 495

ANNEX TABLE 13. WHICH OF THE FOLLOWING SERVICES INVOLVING PROCESSING AND PROVIDING LABOR MARKET INFORMATION DOES... 498

ANNEX TABLE 14. WHICH OF THE FOLLOWING ACTIVE MEASURES, SERVICES, OR PROGRAMS DOES THE PUBLIC EMPLOYMENT SERVICE PROVIDE? 501

ANNEX TABLE 15. WHICH OF THE FOLLOWING ARE DEEMED PRIORITY GROUPS AND RECEIVE ADDITIONAL OR RAPID ACCESS TO SERVICES? 504

ANNEX TABLE 16. WHICH OF THE FOLLOWING PASSIVE MEASURES DOES THE PUBLIC EMPLOYMENT SERVICE PLAY A ROLE IN ADMINISTERING? 510

ANNEX TABLE 17. WHICH OF THE FOLLOWING SERVICES DOES THE PUBLIC EMPLOYMENT SERVICE OFFER TO PROMOTE WORKING IN ANOTHER COUNTRY? 513

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