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Title page 1

Contents 7

Foreword 4

Acknowledgements 5

Abbreviations and acronyms 10

Executive summary 13

1. Resilient public governance in Ukraine 16

1.1. Introduction: Ukraine's public governance in a wartime context 17

1.2. Ukraine's public governance response: A demonstration of resilience 18

1.3. Looking ahead: Ensuring resilience for the longer-term 23

References 27

2. Strengthening planning for Ukraine's recovery and long-term goals 30

2.1. Setting the scene: planning for the recovery and for the long-term 31

2.2. Strengthening the strategic planning framework of Ukraine to support recovery and reconstruction efforts 32

2.3. Ensuring the delivery of priorities through improved performance management 54

2.4. The way forward: strengthening Ukraine's strategic planning to support recovery and reform 62

References 66

3. Reinforcing information integrity 68

3.1. Expanding Ukraine's democratic reform agenda in the context of Russia's full-scale invasion 69

3.2. Enhancing the transparency, accountability, and plurality of information sources 73

3.3. Reinforcing institutional architecture to build information integrity 83

3.4. Strengthening societal resilience 93

References 104

4. Citizen participation for a more resilient democracy and more effective policies in Ukraine 112

4.1. Citizen participation in Ukraine: building trust in government and delivering more effective policies in a complex context 113

4.2. Reinforcing Ukraine's enabling environment for citizen and stakeholder participation 118

4.3. Citizen and stakeholder participation in Ukraine today 142

4.4. Conclusions and recommendations 155

References 158

5. The future of the public service in Ukraine 167

5.1. Context: Focusing on the future through Ukraine's public service 168

5.2. Analysis: Developing a strong, capable and resilient public service for the future of Ukraine 174

5.3. Recommendations: Actionable steps for the future of Ukraine's public service 202

References 206

Notes 208

6. Governing with Artificial Intelligence 210

6.1. Governing with AI 211

6.2. Building an enabling environment for AI in government 212

6.3. Strengthening enablers, guardrails, engagement and monitoring impact in the Ukrainian public sector 214

6.4. The way forward: an overview of sequenced recommendations for building an enabling environment for the responsible use of AI in public... 244

Annex 6.A. Ukraine's alignment with international AI standards and ethical guidelines 248

References 249

Notes 255

Tables 9

Table 4.1. Distribution of responsibilities for the governance of citizen participation across the Ukrainian public administration 133

Table 4.2. Participatory mechanisms in Ukraine according to the OECD ladder of participation 147

Table 6.1. What enablers are in place for the use of AI in the public sector in Ukraine? 217

Table 6.2. What guardrails are in place for the use of AI across the government? 224

Table 6.3. How are various stakeholders being engaged? 237

Table 6.4. How is the impact of AI solutions being monitored across the government? 241

Figures 8

Figure 1.1. Since 2022, the implementation rate of PAR-related initiatives is rising (2017-2024) 21

Figure 1.2. Ukraine's PAR agenda largely address the thematic areas OECD countries include in their public administration modernisation (PAM) plans,... 22

Figure 1.3. Public confidence in its national government has eroded in Ukraine between 2023 and 2024, staying below OECD average 24

Figure 2.1. The co-ordination framework of Japan's Reconstruction agency 37

Figure 2.2. Support provided by the CoG to line ministries and agencies in developing strategic plans in OECD countries, 2023 39

Figure 2.3. Mechanisms used by CoGs to support co-ordination in OECD countries, 2023 40

Figure 2.4. Revision of policy proposals, legislation and other policy documents in OECD countries, 2023 48

Figure 2.5. Priority of monitoring whole-of-government performance for the CoG in OECD countries, 2023 55

Figure 2.6. Ensuring proper financial resources for strategic documents while planning in OECD countries, 2023 60

Figure 3.1. Government co-ordination mechanisms to build information integrity 87

Figure 4.1. Involving citizens and stakeholders throughout the policy cycle can enable them to contribute more impactfully and meaningfully 115

Figure 4.2. Availability of legal provisions regarding citizen and stakeholder participation in OECD countries (2020) and Ukraine (2025) 118

Figure 4.3. Citizen and stakeholder participation functions of the Secretariat of the Cabinet of Ministers 135

Figure 4.4. Proposed organigram for a Centre for Participation in the Secretariat of the Cabinet of Ministers of Ukraine 137

Figure 4.5. Representative deliberative processes are increasingly used to address complex and long-term challenges 144

Figure 4.6. Ukraine ranks first in the world in the UN E-Participation Index, 2024 150

Figure 5.1. Percent of women in senior management positions in national administrations, 2011 and 2021 170

Figure 5.2. Percent of men and women across seniority levels in Ukraine's public service 171

Figure 5.3. OECD Recommendation on Public Service Leadership and Capability 172

Figure 5.4. Responsibility for learning and development in central governments, OECD countries, 2022 180

Figure 5.5. Elements of a learning culture 184

Figure 5.6. Incentives for L&D used by OECD countries, 2022 185

Figure 5.7. Data and evidence use to identify needed skills, OECD countries, 2022 187

Figure 5.8. Percentage of public service workers identified as needing training across the top five priority skills, by each category of workers, Ukraine 189

Figure 5.9. OECD Senior Civil Service System matrix 191

Figure 5.10. Examples of actions that can be taken for performance management based on performance evaluation results 197

Figure 5.11. Uses of performance evaluation results, Ukraine and OECD 198

Figure 6.1. OECD Framework for Trustworthy Use of AI in Government 213

Figure 6.2. OECD Digital Government Investment Framework 220

Figure 6.3. Digital public infrastructure as a service enabler 221

Boxes 19

Box 1.1. The concept of public governance resilience 19

Box 2.1. Recovery and reconstruction governance in Japan after the 2011 Great East Japan Earthquake 36

Box 2.2. Focused high-level inter-ministerial committees in Finland 41

Box 2.3. Bringing hierarchy and coherence in Romania through executive regulations 43

Box 2.4. Long-term strategic planning led by the Centre of Government in Latvia 45

Box 2.5. Rationalising strategic documents in Lithuania 47

Box 2.6. Supporting vertical co-ordination on planning and development in Poland 52

Box 2.7. Monitoring national development policies from the centre in Latvia 54

Box 2.8. Monitoring government priorities in the United Kingdom 57

Box 2.9. Monitoring public policies through data and results in France 58

Box 2.10. Integrating planning and budgetary processes in Estonia 61

Box 3.1. OECD Recommendation on Information Integrity 70

Box 3.2. Discussions on public policy related to Telegram in Ukraine 75

Box 3.3. Overview of the legal framework concerning the information space in Ukraine 79

Box 3.4. The Netherlands' government-wide strategy for tackling disinformation 84

Box 3.5. The Service for Vigilance and Protection against Foreign Digital Interference - France 87

Box 3.6. Offices and institutions in Ukraine engaged in reinforcing information integrity 89

Box 3.7. The strategy of the Ministry of Culture and Strategic Communication of Ukraine for media literacy development until 2026 96

Box 3.8. Co-operation between governmental and non-governmental actors in publishing a guide for online platforms to protect the rights... 100

Box 3.9. Co-regulation taskforces 100

Box 4.1. OECD definitions of citizen participation 117

Box 4.2. Normative frameworks for citizen participation in Ukraine 119

Box 4.3. Ukraine's Law on Public Consultations 122

Box 4.4. National citizen participation policies and strategies across OECD countries 129

Box 4.5. National Strategy for Promoting Civil Society Development 2021-26 130

Box 4.6. Colombia's Development Programs with Territorial Focus (Programas de Desarrollo con Enfoque Territorial, or PDET) 132

Box 4.7. Coordination Council for the Implementation of the OGP Initiative 136

Box 4.8. Centres of participation across OECD countries 137

Box 4.9. Building capacities for participation in Ukraine: Mapping available trainings and courses 138

Box 4.10. Strengthening citizen participation in monitoring infrastructure projects at the local level in the Philippines 143

Box 4.11. Deliberative Citizens' Assemblies in Ukraine 145

Box 4.12. Participatory budgeting in Ukraine 146

Box 4.13. Local-level participatory budgeting in Chile 146

Box 4.14. Innovative civic technologies across OECD countries 151

Box 4.15. Public Councils in Ukraine 152

Box 5.1. International example: Prioritising workforce development over recruitment in Thailand's civil service 176

Box 5.2. Ukraine success story: Unique training for Chief Digital Transformation Officers 178

Box 5.3. Ukraine success story: Building capacity through learning: Revitalising Ukraine's High School of Public Governance 179

Box 5.4. International example: Creating an overall learning system for the public service in the United Kingdom 181

Box 5.5. International example: Informal and experiential learning as part of executive learning strategies in Singapore and The Philippines 182

Box 5.6. International example: Promoting mobility in the Belgian civil service 183

Box 5.7. Ukraine success story: Leadership, collaboration, communication and community across oblasts in Ukraine 191

Box 5.8. Ukraine Success Story: The Digital Competency Framework for Civil Servants and the work of the Ministry of Digital Transformation 193

Box 5.9. International example: Teaching digital skills as leadership skills in Australia and New Zealand 194

Box 5.10. Ukraine success story: The Ministry of Economy's adapted recruitment approach to enhance merit and source needed competencies 196

Box 5.11. International example: Developing and using a custom managerial competency framework: an example from Italy's Ministry of Economy and Finance 200

Box 5.12. Ukraine success story: Using data to drive reform: Ukraine's Center for Adaptation of the Civil Service to the European Union 202

Box 6.1. The EU AI Act and its implications for the public sector 212

Box 6.2. Digital Innovation Development Strategy until 2030 - WINWIN: Strategic Goal 16 - Developing AI Infrastructure and Innovation in Ukraine 215

Box 6.3. WINWIN AI Centre of Excellence in Ukraine 216

Box 6.4. International case: Korea's National AI Committee 219

Box 6.5. International case: Australia's strategic oversight of digital investments 220

Box 6.6. International cases: Digital Public Infrastructure (DPI) for AI 222

Box 6.7. Ukraine's Roadmap for AI Regulation (2023) 228

Box 6.8. OECD AI Principles 229

Box 6.9. International cases: Proactive transparency instruments 230

Box 6.10. White Paper on Artificial Intelligence Regulation in Ukraine (2024) 231

Box 6.11. Ukraine's efforts towards a unified digital regulator 232

Box 6.12. International cases: UK's Model for Responsible Innovation 233

Box 6.13. International cases: Sweden's Guidelines for generative AI in public administration 234

Box 6.14. The use of AI across the innovation process in government 235

Box 6.15. International cases: Singapore's Procurement and Research Mechanisms 236

Box 6.16. International cases: UK's Community of Practice on AI 238

Box 6.17. Ukrainian cases: Use of AI in service delivery and public administration 240

Box 6.18. International Example: Singapore's Whole-of-Government Application Analytics 243

Box 6.19. International case: UK Regulatory Sandbox 244

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