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Title page
Contents
Section 1. Executive summary 5
The new model for regulating aged care 7
Consultation on the new model for regulating aged care 8
Public consultation 8
Internal consultations 9
Reading this report 10
Consultation groups 10
Summary of key findings and department response 11
Safeguard 1: supporting quality care 11
Safeguard 2: becoming a provider 13
Safeguard 3: responsibilities of a provider 15
Safeguard 4: holding providers accountable 16
Transitioning to the new model 17
Section 2. Consultation methods 19
Section 3. Detailed consultation findings 27
Safeguard 1: supporting quality care 28
1.1. New model principles and high-quality care 28
1.2. Information for older people, their families and carers 37
1.3. Education and engagement - the provider perspective 39
1.4. Education and engagement - the workforce perspective 40
1.5. Information sharing and data 41
Safeguard 2: becoming a provider 42
2.1. Registration in the New Model 45
2.2. Audit against Quality Standards to support registration and re-registration 48
Safeguard 3: responsibilities of a provider 57
3.1. Obligations 58
3.2. Provider reporting in the new model 60
Safeguard 4: holding providers accountable 61
4.1. Compliance, monitoring and enforcement 62
4.2. Complaints and incidents 63
Transitioning to the new model 67
Feedback on the transition to the new model 68
Figure 1. Overview of the webinar 20
Figure 2. Sample and structure of the stakeholder workshops 21
Figure 3. Sample and structure of the long survey 22
Figure 4. Sample and structure of the short online survey 23
Figure 5. Source and overview of the submissions made to the department 24
Figure 6. Sample and structure of the large - scale representative survey 25
Figure 7. Large-scale representative survey results: What does high quality care mean to you? 29
Figure 8. Rights-based approach: text shown to representative large scale representative survey participants 30
Figure 9. Large-scale representative survey results: Please indicate how strongly you agree or disagree with the following statements about the Rights-Based Approach 31
Figure 10. Person-centred approach: text shown to large scale representative survey participants 31
Figure 11. Large-scale representative survey results: please indicate how strongly you agree or disagree with the following statements about the Person-centred approach 32
Figure 12. Continuous improvement approach in the new model: text shown to representative online survey participants 34
Figure 13. Large-scale representative survey results: Please indicate how strongly you agree or disagree with the following statements about the continuous improvement approach 34
Figure 14. Large-scale representative survey results: Please indicate how strongly you agree or disagree with the following statements about the Continuous improvement approach 35
Figure 15. Risk-based approach in the new model: text shown to representative online survey participants 35
Figure 16. Large-scale representative survey results: please indicate how strongly you agree or disagree with the following statements about the Risk-based approach 36
Figure 17. Large-scale representative survey results: What have you heard recently about aged care in Australia? 37
Figure 18. Large-scale representative survey results: Have you heard anything about the reforms proposed to the regulatory system that govern aged care in Australia?... 38
Figure 19. Large-scale representative survey results: What have you heard about the proposed regulatory reforms to the system that governs aged care? 38
Figure 20. Responses to short online survey: What types of education or engagement do you think would support providers to continuously improve? 40
Figure 21. Proposed registration categories in Consultation Paper No.2 43
Figure 22. Revised registration categories following public consultations 44
Figure 23. Responses to short online survey: Support for changes under the 'becoming a provider' safeguard 45
Figure 24. Responses to short online survey: Level of support for the proposed six registration categories 46
Figure 25. Responses to the short online survey: Please indicate how strongly you agree or disagree with the statement below 47
Figure 26. Responses to the short online survey: Please indicate how strongly you agree or disagree with the statement below 47
Figure 27. Large scale representative survey results: Please indicate how strongly you agree or disagree with the following statements about the continuous improvement approach 49
Figure 28. Response to the short online survey: Do you agree that other business types, such as sole traders and partnerships, should be able to enter the sector... 52
Figure 29. Responses to the short online survey: online platform registration 54
Figure 30. Responses to short online survey: For each of the proposed approaches, please indicate your level of support 58
Figure 31. Large-scale representative survey result: please indicate how strongly you agree or disagree with the following statements about the new complaints model 66
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