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Title page 1

Contents 1

Highlights 2

Background 4

GAO Has Reported on VA's Challenges in Implementing the New EHR 9

VA Had Incrementally Delivered Improvements at the Initial Sites, but Much More Work Remained 11

GAO Contact and Staff Acknowledgments 22

Tables 19

Table 1. Feedback from Selected Users on the Effect of the Department of Veterans Affairs' New Electronic Health Record (EHR) System on Productivity 19

Figures 8

Figure 1. Department of Veterans Affairs (VA) Electronic Health Record Modernization Program Timeline from 2017-2024 8