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Title page 1

Contents 4

Executive summary 5

1. Telstra's non-compliance with Part C of the Undertaking 6

1.1. Order stability period 6

1.2. Reconnection of permanently disconnected services 7

1.3. Temporary extension to disconnection requirements 7

2. Telstra's non-compliance with the Migration Plan 9

2.1. Service continuity premises 9

3. Deferral of disconnections 10

3.1. Deferral of disconnections during Christmas and New Year period 10

3.2. Deferral of disconnection of in-train order premises 10

3.3. Deferral of disconnection of fire and lift services 11

초록보기

In 2012, the ACCC accepted a Structural Separation Undertaking (the Undertaking) from Telstra.

The Undertaking is an important component of the economic reform of fixed line telecommunications services that is being realised via the progressive migration of fixed voice and broadband services to the National Broadband Network (NBN).

Among other things, the Undertaking gives confidence that Telstra will not favour its own retail businesses.

It also provides consumers with reasonable protections from losing access to legacy services, through no fault of their own, until the final disconnection date applicable to their area.

Telstra’s Migration Plan provides details of the commitments Telstra has agreed to in its Undertaking.

Telstra’s compliance with its Migration Plan obligations forms part of the compliance monitoring and reporting processes as set out in the Undertaking.

Section 105C of the Telecommunications Act 1997 provides that each financial year, the ACCC must monitor and report to the Minister for Communications on any breaches by Telstra of the Undertaking.

The Minister must table the report in Parliament within 15 sitting days of receiving it.

This annual compliance report covers the period between 1 July 2023 and 30 June 2024 (2023–24).

For the year, Telstra reported:

- 3 types of non-compliance with both Part C of the Undertaking and the Migration Plan

- 1 type of non-compliance with the Migration Plan only

- 3 types of deferral of disconnection arrangements.

Telstra’s compliance with its obligations in 2023–24 was satisfactory overall.

Some instances of Telstra’s non-compliance occurred due to actions taken by Telstra to ultimately protect customers from disconnection where no alternative service was available.

In such cases, Telstra has provided notice to the ACCC regarding its proposed arrangements and its rationale for instances of non-compliance being in the best interests of affected customers.

Over 2023–24, Telstra reported an overall reduction of instances of non-compliance compared to previous years.

This improvement may be largely attributed to the continued reduction of the number of remaining services subject to obligations on Telstra’s legacy fixed line network.

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