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Title page 1

Contents 3

Foreword 4

At a glance 5

Key statistics 6

Observations on losses in 2024 8

National Anti-Scam Centre in action 9

Disruption 9

Consumer awareness 18

Victim support 21

Legislative reform: Scams Prevention Framework 21

Looking forward 23

Appendix 1 - Scamwatch data and observations 24

Appendix 2 - About the data used in this report 34

Tables 6

Table 1. Combined losses and reports 2023 and 2024 6

Table 2. Combined reports with loss 2023 compared with 2024 7

Table 3. Combined losses by category 2024 7

Table 4. Top 5 scams by loss reported by people from CALD communities in 2024 31

Table 5. Top 5 scams by loss reported by people with a disability in 2024 31

Table 6. Top 2 scam types by overall loss for age groups in 2024 32

Appendix Figures 25

Figure 1. Losses and reports with loss by month 2023-2024 25

Figure 2. Number of reports in 2024 by month, where losses per report were $50k or higher 26

Figure 3. Top scam categories by reports with loss 27

Figure 4. Top scam categories by overall loss 27

Figure 5. Top contact methods by number of reports with loss 28

Figure 6. Top contact methods by overall loss 28

Figure 7. Top payment methods by number of reports 29

Figure 8. Top payment methods by overall loss 29

Figure 9. Scam reports with losses by age group 33

Figure 10. Top five scams by financial loss reported by small business 33