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https://www.accc.gov.au/about-us/publications/serial-publications/accc-communications-market-reports/accc-communications-market-report-2023-24
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Title page 1
Contents 3
List of acronyms 4
Annual advertised price changes in telecommunications services in Australia 5
Executive Summary 8
1. Introduction 14
2. Key market developments 15
2.1. New NBN regulatory settings drive changes 15
2.2. Sustained price increases in the mobile market 19
2.3. Technological and other developments in mobile infrastructure 20
3. Pricing and consumer trends 25
3.1. Retail NBN fixed broadband services 25
3.2. Retail non-NBN services 31
3.3. Fixed voice services 37
3.4. Retail mobile phone 39
3.5. Retail mobile broadband 44
4. ACCC activities 47
4.1. Regulated access to telecommunications 47
4.2. Carrier separation rules 50
4.3. Telecommunications complaints data 52
4.4. Enforcement, compliance, mergers and authorisations 54
4.5. Monitoring and reporting 55
4.6. Advice, advocacy and consumer education 57
4.7. Telstra's Structural Separation Undertaking and Migration Plan 61
5. Appendix 62
5.1 Pricing data tables 62
Tables 37
Table 1. Advertised prices and typical speeds for home wireless broadband, flagship mobile network operator brands, 2023 to 2024 37
Table 2. ACCC complaints by alleged conduct type, 2023 to 2024 53
Table 3. Number of contacts by telecommunications provider, 2023 to 2024 53
Table 4. Advertised price changes for the 25th percentile from 2019-20 to 2023-24 62
Table 5. Advertised price changes for the median from 2019-20 to 2023-24 62
Table 6. Advertised price changes for the 75th percentile from 2019-20 to 2023-24 63
Table 7. Annual price points for the 25th percentile from 2019-20 to 2023-24 63
Table 8. Annual price points for the median from 2019-20 to 2023-24 64
Table 9. Annual price points for the 75th percentile from 2019-20 to 2023-24 64
Figures 17
Figure 1. NBN CVC provisioned and CVC busy hour utilisation per service in operation 17
Figure 2. NBN average network bandwidth congestion 17
Figure 3. Retail NBN market share (major retailers only), 2022 to 2024 26
Figure 4. NBN fixed line broadband wholesale services by speed tier, 2022 to 2024 26
Figure 5. NBN wireless and satellite broadband wholesale services by speed tier, 2022 to 2024 27
Figure 6. Percentage of NBN fixed line broadband plans at various monthly price points, 2021 to 2024 28
Figure 7. Median advertised price and interquartile range for NBN fixed services, 2019 to 2024 29
Figure 8. Average NBN fixed line broadband advertised prices by download speed, 2022 to 2024 29
Figure 9. Average price changes across simplified NBN fixed line broadband plans of major retailers, 2023 to 2024 30
Figure 10. Average price weighted by number of retailers' customers and their advertised NBN plans, and number of customers sampled for each speed tier, 2024 31
Figure 11. Proportion of retail non-NBN services in operation by access technology, 2022 to 2024 32
Figure 12. Retail non-NBN broadband market share (major retailers only), 2022 to 2024 33
Figure 13. Percentage of non-NBN fixed broadband plans at various price points, 2021 to 2024 34
Figure 14. Median advertised price and interquartile range for non-NBN fixed services, 2019 to 2014 35
Figure 15. Changes in average non-NBN fixed broadband advertised prices by plan download speed, 2021 to 2024 36
Figure 16. Fixed voice services in operation, 2022 to 2024 38
Figure 17. Retail market share for fixed voice services, 2021 to 2024 38
Figure 18. Retail market share for mobile phone services - mobile network operators vs mobile virtual network operators, 2021 to 2024 40
Figure 19. Percentage of mobile network operator flagship mobile phone plans at various price points, 2021 to 2024 41
Figure 20. Percentage of non-mobile network operator flagship mobile phone plans at various price points, 2021 to 2024 41
Figure 21. Median advertised price for mobile network operator flagship, sub-brand and mobile virtual network operator mobile phone plans, 2021 to 2024 42
Figure 22. Median advertised cost per gigabyte of data for mobile phone plans based on advertised data allowances, 2021 to 2024 43
Figure 23. Average, median, 25th percentile and 75th percentile monthly data allowance for mobile phone services, 2021 to 2024 43
Figure 24. Percentage of mobile broadband plans at various price points, 2021 to 2024 45
Figure 25. Median advertised price and interquartile range for mobile broadband services, 2021 to 2024 45
Figure 26. Average, median, 25th percentile and 75th percentile data allowance for mobile broadband services, 2021 to 2024 46
Figure 27. Median advertised cost per gigabyte of data for mobile broadband plans, 2021 to 2024 46
Figure 28. Communications-related complaints to the ACCC, 2021 to 2024 52
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