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Title page 1
Contents 3
1. Introduction 5
Acknowledgement 5
Our vision for reconciliation 5
Statement of preparation 5
2. Message from ACCC Chair Gina Cass-Gottlieb 6
3. ACCC purpose, vision and values 9
4. ACCC operating context 11
Environment 11
Risk oversight and management 12
Cooperation and collaboration 14
Subsidiaries 16
5. ACCC performance framework 17
Regulator best practice principles 18
Statement of Expectations and Statement of Intent 19
6. ACCC strategic objectives, key activities and performance 20
Strategic objective 1: Address anti-competitive conduct and promote competition 20
Strategic objective 2: Prevent anti-competitive mergers 23
Strategic objective 3: Improve competition and choice by ensuring safe, secure and privacy focused data sharing by consumers through the Consumer Data Right... 25
Strategic objective 4: Protect consumers from misleading and deceptive conduct and scams, and promote fair trading 27
Strategic objective 5: Protect consumers from unsafe products 30
Strategic objective 6: Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers 32
7. Capability 34
Strategic objective 7: Improve our own systems, capabilities and ways of working 34
8. ACCC changes since the Corporate Plan 2024-25 42
9. Message from AER Chair Clare Savage 43
10. AER vision and purpose 45
11. AER's role through our strategic objectives and key activities 46
12. AER operating context 50
Environment 50
Risk oversight and management 51
Cooperation and collaboration 53
13. AER performance framework 56
14. AER key actions and performance 57
Strategic objective 1: Protect vulnerable consumers while enabling all consumers to participate in electricity and gas markets 57
Strategic objective 2: Effectively regulate competitive electricity and gas markets primarily through monitoring and reporting, and enforcement and compliance 60
Strategic objective 3: Deliver efficient regulation of monopoly electricity and gas infrastructure while incentivising networks to become platforms for energy services 63
Strategic objective 4: Evolve our regulatory frameworks and approaches to support the transition to net zero emissions 66
15/3. AER regulatory practice 68
16/4. Capability 69
AER Culture Plan 69
AER Data Strategy 70
AER Organisational structure 71
Governance 71
Financial management 72
17/5. AER changes since 2024-25 Corporate Pland 73
Tables 13
Table 1. ACCC enterprise risks and management approach 13
Table 2. Assessment of results for performance measures 17
Table 3. ACCC regulator best practice performance measures 18
Table 4. Program 1.1 ACCC 2025-26 to 2028-29 39
Table 5. Program 1.2 AER 2025-26 to 2028-29 39
Figures 9
Figure 1. ACCC vision, purpose, strategic objectives and values 9
Figure 2. Risk management model 12
Figure 3. Our stakeholders 14
Figure 4. Our Employee Experience framework 35
Figure 5. ACCC governance framework 38
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