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Title page 1

Contents 3

1. Introduction 5

Acknowledgement 5

Our vision for reconciliation 5

Statement of preparation 5

2. Message from ACCC Chair Gina Cass-Gottlieb 6

3. ACCC purpose, vision and values 9

4. ACCC operating context 11

Environment 11

Risk oversight and management 12

Cooperation and collaboration 14

Subsidiaries 16

5. ACCC performance framework 17

Regulator best practice principles 18

Statement of Expectations and Statement of Intent 19

6. ACCC strategic objectives, key activities and performance 20

Strategic objective 1: Address anti-competitive conduct and promote competition 20

Strategic objective 2: Prevent anti-competitive mergers 23

Strategic objective 3: Improve competition and choice by ensuring safe, secure and privacy focused data sharing by consumers through the Consumer Data Right... 25

Strategic objective 4: Protect consumers from misleading and deceptive conduct and scams, and promote fair trading 27

Strategic objective 5: Protect consumers from unsafe products 30

Strategic objective 6: Regulate monopoly infrastructure and monitor concentrated and key markets in the long-term interests of consumers 32

7. Capability 34

Strategic objective 7: Improve our own systems, capabilities and ways of working 34

8. ACCC changes since the Corporate Plan 2024-25 42

9. Message from AER Chair Clare Savage 43

10. AER vision and purpose 45

11. AER's role through our strategic objectives and key activities 46

12. AER operating context 50

Environment 50

Risk oversight and management 51

Cooperation and collaboration 53

13. AER performance framework 56

14. AER key actions and performance 57

Strategic objective 1: Protect vulnerable consumers while enabling all consumers to participate in electricity and gas markets 57

Strategic objective 2: Effectively regulate competitive electricity and gas markets primarily through monitoring and reporting, and enforcement and compliance 60

Strategic objective 3: Deliver efficient regulation of monopoly electricity and gas infrastructure while incentivising networks to become platforms for energy services 63

Strategic objective 4: Evolve our regulatory frameworks and approaches to support the transition to net zero emissions 66

15/3. AER regulatory practice 68

16/4. Capability 69

AER Culture Plan 69

AER Data Strategy 70

AER Organisational structure 71

Governance 71

Financial management 72

17/5. AER changes since 2024-25 Corporate Pland 73

Tables 13

Table 1. ACCC enterprise risks and management approach 13

Table 2. Assessment of results for performance measures 17

Table 3. ACCC regulator best practice performance measures 18

Table 4. Program 1.1 ACCC 2025-26 to 2028-29 39

Table 5. Program 1.2 AER 2025-26 to 2028-29 39

Figures 9

Figure 1. ACCC vision, purpose, strategic objectives and values 9

Figure 2. Risk management model 12

Figure 3. Our stakeholders 14

Figure 4. Our Employee Experience framework 35

Figure 5. ACCC governance framework 38