Title page 1

Contents 3

List of acronyms 4

Market snapshot 5

Annual advertised price changes in telecommunications services in Australia 5

Key market developments 7

Key ACCC projects 7

Executive summary 8

1. Introduction 10

2. Key market developments 11

2.1. A year of transition for the National Broadband Network 11

2.1.1. NBN Co increases wholesale prices as it continues to move towards efficient cost recovery 11

2.1.2. NBN Co continues to upgrade its network to improve broadband performance and revenue opportunities 12

2.1.3. Upgraded NBN fixed wireless network delivers faster internet speeds, while FTTN connections continue to underperform 14

2.1.4. Wholesale speed upgrades and pricing structures flowing through to access seekers and retail offerings 14

2.2. LEO satellite services continue growth, direct-to-device services launched 15

2.3. Persistent price increases in the mobile market 16

2.4. Infrastructure developments 17

2.4.1. Optus and TPG Telecom launch regional network sharing arrangement 17

2.4.2. Vocus acquisition of TPG Telecom fixed networks 18

3. Pricing and consumer trends 19

3.1. Retail NBN fixed broadband services 19

3.1.1. Services in operation 19

3.1.2. Pricing 23

3.1.3. Speed tier capability 27

3.2. Retail non-NBN services 27

3.2.1. Services in operation 27

3.2.2. Pricing 29

3.3. Fixed voice services 32

3.3.1. Services in operation 32

3.4. Retail mobile phone services 33

3.4.1. Services in operation 34

3.4.2. Range of plans available 35

3.4.3. Price changes 36

3.4.4. Data allowances 37

3.5. Retail mobile broadband services 38

3.5.1. Services in operation 38

3.5.2. Range of plans available 39

3.5.3. Price changes 39

3.5.4. Data allowances 40

4. ACCC Activities 42

4.1. Regulated access to telecommunications 42

4.1.1. NBN Co Special Access Undertaking 42

4.1.2. Resale fixed-line final access determination 43

4.1.3. Domestic transmission capacity service final access determination 43

4.1.4. Voice interconnection final access determination 44

4.1.5. Superfast broadband access service (SBAS) access determination inquiry and Binding Rules of Conduct 44

4.1.6. ACCC review of Weighted Average Cost of Capital Methodology 44

4.2. Carrier separation rules 45

4.2.1. ACCC telecommunications infringement notice guidelines 46

4.2.2. New class exemption instrument 46

4.3. Telecommunications complaints data 46

4.3.1. Complaints to the ACCC 46

4.4. Mergers and authorisations 49

4.4.1. Vocus acquisition of TPG Telecom's fibre assets and Enterprise, Government and Wholesale fixed business 49

4.5. Compliance and enforcement 49

4.5.1. Optus penalised for unconscionable conduct 49

4.5.2. Telstra found to have misled nearly 9,000 Belong customers over broadband speed claims 50

4.5.3. TPG Telecom infringement notices for alleged non-compliance with its Functional Separation Undertaking 50

4.6. Monitoring and reporting 51

4.6.1. Monitoring of application-to-person SMS markets 51

4.6.2. Mobile Infrastructure Report 51

4.6.3. Measuring Broadband Australia program 52

4.6.4. Telstra's Structural Separation Undertaking and Migration Plan compliance 53

4.6.5. Record keeping rule for NBN service quality and network performance 54

4.6.6. Non-NBN broadband provider record keeping rules 54

4.6.7. Record keeping rules review 55

4.7. Advice, advocacy and consumer education 55

4.7.1. ACMA Telecommunications Numbering Plan 55

4.7.2. Regional Broadband Scheme levy 56

4.7.3. Updated guidance for retailers marketing broadband speeds 57

4.7.4. Expiring spectrum licences 57

4.7.5. Telecommunications Consumer Protection Code 57

Appendix: Pricing data tables 59

Tables 31

Table 1. Advertised monthly prices and typical speeds for 5G home wireless broadband, flagship mobile network operator brands, 2024 to 2025 31

Table 2. Telecommunications-related complaints to the ACCC by alleged conduct type, 2023-24 to 2024-25 48

Table 3. Telecommunications-related complaints to the ACCC by provider, 2023-24 to 2024-25 48

Table 4. Advertised monthly price changes for the 25th percentile from 2020-21 to 2024-25 59

Table 5. Advertised monthly price changes for the median from 2020-21 to 2024-25 59

Table 6. Advertised monthly price changes for the 75th percentile from 2020-21 to 2024-25 60

Table 7. Monthly average price points for the 25th percentile from 2020-21 to 2024-25 60

Table 8. Monthly average price points for the median from 2020-21 to 2024-25 61

Table 9. Monthly average price points for the 75th percentile from 2020-21 to 2024-25 61

Figures 20

Figure 1. Retail NBN market share (major retailers only), 2022-23 to 2024-25 20

Figure 2. NBN fixed-line broadband wholesale services by speed tier, 2022-23 to 2024-25 20

Figure 3. NBN fixed-line broadband wholesale services for high upload speed plans, 2022-23 to 2024-25 21

Figure 4. NBN fixed wireless wholesale services by speed tier, 2022-23 to 2024-25 22

Figure 5. NBN satellite broadband wholesale services by speed tier, 2022-23 to 2024-25 22

Figure 6. Percentage of NBN fixed-line broadband plans at various monthly price points, 2022-23 to 2024-25 23

Figure 7. Median monthly advertised price and interquartile range for NBN fixed services, 2020-21 to 2024-25 24

Figure 8. Average NBN fixed-line broadband advertised prices by download speed, 2022-23 to 2024-25 24

Figure 9. Average monthly price changes across simplified NBN fixed-line broadband plans of major retailers, 2023-24 to 2024-25 25

Figure 10. Average monthly price for NBN fixed-line broadband weighted by available plans and number of retailers' customers, 2024-25 26

Figure 11. Average monthly price for NBN fixed wireless broadband weighted by available plans and number of retailers' customers, 2024-25 26

Figure 12. Streaming reliability for various NBN speed tiers during busy hours, May 2025 27

Figure 13. Proportion of retail non-NBN services in operation by access technology, 2022-23 to 2024-25 28

Figure 14. Percentage of non-NBN fixed broadband plans at various monthly price points, 2022-23 to 2024-25 29

Figure 15. Median monthly advertised price and interquartile range for non-NBN fixed services, 2020-21 to 2024-25 30

Figure 16. Changes in average non-NBN fixed broadband monthly advertised prices by plan download speed, 2022-23 to 2024-25 31

Figure 17. Fixed voice services in operation, 2022-23 to 2024-25 32

Figure 18. Retail market share for fixed voice services, 2022-23 to 2024-25 33

Figure 19. Retail market share for mobile phone services - mobile network operators vs mobile virtual network operators, 2020-21 to 2024-25 34

Figure 20. Percentage of mobile network operator flagship mobile phone plans at various monthly price points, 2020-21 to 2024-25 35

Figure 21. Percentage of non-mobile network operator flagship mobile phone plans at various monthly price points, 2020-21 to 2024-25 36

Figure 22. Median advertised monthly price for mobile network operator flagship, sub-brand and mobile virtual network operator mobile phone plans, 2020-21 to 2024-25 36

Figure 23. Median monthly advertised cost per gigabyte of data for mobile phone plans, 2020-21 to 2024-25 37

Figure 24. Average, median, 25th percentile and 75th percentile monthly data allowance for mobile phone services, 2020-21 to 2024-25 38

Figure 25. Percentage of mobile broadband plans at various monthly price points, 2020-21 to 2024-25 39

Figure 26. Median monthly advertised price and interquartile range for mobile broadband services, 2020-21 to 2024-25 40

Figure 27. Average, median, 25th percentile and 75th percentile monthly data allowance for mobile broadband services, 2020-21 to 2024-25 41

Figure 28. Median monthly advertised cost per gigabyte of data for mobile broadband plans, 2020-21 to 2024-25 41

Figure 29. Telecommunications-related complaints to the ACCC, 2020-21 to 2024-25 47