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22대 대한민국 국회 국회정보길라잡이 국회의원검색
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Title page 1

Contents 3

Acknowledgment of country 2

Executive summary 5

ACCC's increased focus on NDIS markets 6

ACCC concerns in NDIS markets 7

How the NDIS works 11

Responsible agencies 11

NDIS participants 11

NDIS providers 12

Changes to the supports available 13

False or misleading advertising 14

Introduction 14

False, misleading or deceptive advertising is illegal 14

NDIS providers and false advertising 14

ACCC action against false or misleading advertising 17

Consumer guarantees 19

Introduction 19

Observations and concerns about consumer guarantees in NDIS markets 20

False or misleading statements about the application of consumer guarantees 21

ACCC action relating to consumer guarantees 22

Overcharging in NDIS markets 23

Introduction 23

Unlawful price differences under the NDIS Code of Conduct 24

Wrongly accepting payment 24

False statements about NDIS pricing 25

ACCC action 25

Contract issues 26

Introduction 26

Lack of clarity and decision-making supports 26

Unfair contract terms 28

Unconscionable conduct 29

Incentives to enter contracts 31

Specialist Disability Accommodation investment 32

Introduction 32

What is Specialist Disability Accommodation? 32

The investment process 33

False or misleading promotion of SDA investment 34

Harm caused by SDA investments failing 36

Possible unfair contract terms 37

First Nations participants 38

Introduction 38

Work undertaken 38

Continued focus on ACL issues 40

Scams affecting NDIS participants 41

Introduction 41

Scams impacting NDIS participants 41

Romance scam fusion cell 42

Awareness and education 43

Figures 13

Figure 1. Participant and provider dealings based on how NDIS plans are managed 13

Figure 2. Got your back advertising 16

Figure 3. Stages in building and occupying SDA homes 34

Figure 4. Example of potentially false or misleading SDA investment marketing 35

Figure 5. Examples of phishing email and text message that impersonate the NDIS/NDIA, reported to Scamwatch 42

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