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Title page 1

Contents 3

Highlights 2

Letter 6

Background 9

Federal Workforce Programs 9

Accessibility for People with Disabilities 10

Seven Percent of Program Participants Reported Having Disabilities but Data on Their Disability Type Are Limited, and They Used Less Training... 11

Seven Percent of Participants in Program Year 2023 Reported Disabilities, and Almost Half of These Participants Did Not Report Their Disability Type 11

Participants with Disabilities Used Career Services About as Often as Those Without Disabilities, but They Used Training Services Less Often 15

Participants with Disabilities Achieved Worse Employment and Earnings Outcomes Than Those Without Disabilities 18

State and Local Agencies Have Undertaken Various Efforts to Make Programs Accessible, but Report Challenges Identifying and Accommodating... 21

Identifying Participants with Disabilities 21

Ensuring Compliance with Accessibility Requirements 24

Collaborating with the VR Program 25

Providing Remote Access to Services 26

Providing Accommodations 30

Training Staff on Serving Participants with Disabilities 33

DOL Does Not Analyze Its Monitoring Results or Evaluate Its Technical Assistance Related to Accessibility 34

DOL Investigates Allegations of Discrimination to Oversee Program Accessibility 35

DOL Monitors State and Local Workforce Agencies' Compliance with Accessibility Requirements but Does Not Routinely Analyze Its Monitoring Results 37

DOL Provides Guidance and Technical Assistance on Accessibility but Does Not Evaluate Awareness or Use of Them 38

Conclusions 41

Recommendations for Executive Action 41

Agency Comments and Our Evaluation 42

Appendix I: Objectives, Scope, and Methodology 45

Appendix II: Additional Data on Unknown Disability Type 50

Appendix III: Agency Comments 59

Appendix IV: GAO Contact and Staff Acknowledgments 62

Related GAO Products 63

Tables 3

Table 1. Reported Disability Status of Participants in Department of Labor (DOL) Core Workforce Programs, Program Year 2023 12

Table 2. Employment Rates for Department of Labor (DOL) Core Workforce Program Participants, by Reported Disability Status, For Program Year 2023 19

Table 3. Median Earnings in the Second Quarter After Exit for Department of Labor (DOL) Core Workforce Program Participants, by Reported... 20

Table 4. Number and Percentage of Department of Labor (DOL) Core Workforce Program Participants with Reported Disabilities for Whom... 50

Figures 4

Figure 1. Participation in Department of Labor (DOL) Core Workforce Programs, by Participants' Reported Disability Status, Program Years 2018-2023 13

Figure 2. Percentage of Department of Labor (DOL) Core Workforce Program Participants Who Used Training Services, by Reported Disability... 17

Figure 3. Mobile Job Center Exterior 27

Figure 4. Mobile Job Center Interior 28

Figure 5. Wheelchair Accessibility Ramp Inside a Mobile Job Center 29

Figure 6. Examples of Assistive Technologies in Job Centers 31

Figure 7. Computer Workstation with Accessibility Features at a Job Center 32

Figure 8. Notice Posted at Job Center on How to File a Discrimination Complaint 35

Figure 9. Percentage of Department of Labor (DOL) Core Workforce Program Participants with Reported Disabilities for Whom Disability Type... 51

Figure 10. Percentage of Adult Program Participants with Reported Disabilities for Whom Disability Type is Unknown, By State, Program Year 2023 53

Figure 11. Percentage of Dislocated Worker Program Participants with Reported Disabilities for Whom Disability Type is Unknown, By State,... 54

Figure 12. Percentage of Youth Program Participants with Reported Disabilities for Whom Disability Type is Unknown, By State, Program Year 2023 56

Figure 13. Percentage of Wagner-Peyser Program Participants with Reported Disabilities for Whom Disability Type is Unknown, By State,... 57

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