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Title page 1
Contents 3
Highlights 2
Letter 5
Background 8
The Military Health System, DHA, and Military Departments 8
Clinical Quality Management 9
DHA and DOD Guidance 11
The Military Departments Are in Varying Stages of Updating Clinical Quality Management Policies for Operational Settings to Align with DHA Procedures 12
Military Departments Generally Follow the Same Process to Report and Manage Patient Safety Events 15
Military Departments Generally Follow the DHA Procedures Manual to Report and Manage Patient Safety Events in Operational Settings... 15
An Updated Patient Safety Reporting System Is Intended to Facilitate Reporting of Patient Safety Events in Operational Settings 19
Military Departments Generally Use DHA's Procedures for Health Care Risk Management Investigations for Operational Settings 21
Military Departments Generally Follow DHA's Procedures Manual for Health Care Risk Management Investigations in Operational Settings 21
Military Departments Are Responsible for Provider Investigations in Operational Settings and Have Taken Steps to Clarify Responsibilities... 24
Concluding Observations 25
Agency Comments 25
Appendix I: Implementation Status of Selected Clinical Quality Management Programs 26
Appendix II: Reported Patient Safety Event Data for Operational Settings, Fiscal Years 2022 Through 2024 28
Appendix III: Additional Health Care Risk Management Activities in Operational Settings 30
Appendix IV: GAO Contact and Staff Acknowledgments 31
Figure 1. Overview of Defense Health Agency Procedures Manual Process for Reviewing Patient Safety Events Reported in Operational Settings 16
Figure 2. Military Health System Quality Assurance Investigation Process 23
Figure 3. Selected Health Care Risk Management Activities for Operational Settings by Military Department 30
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