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Title page 1

Contents 3

Executive Summary 5

1. Introduction 8

2. Compilation of Previous ACORN Tenant Surveys 10

3. Methodology 11

4. Survey Findings 13

4.1. Demographic Profile of the Respondents 13

4.2. Duration of Tenancy, Landlord Changes, and Condition of Unit 18

4.3. Specific Issues in the Building or Unit 23

4.4. Above-Guideline Rent Increases: Ontario 28

4.5. Reasons for Moving 29

4.6. Overview of findings 30

5. Testimonials 31

5.1. Tracy: Ottawa, Ontario 32

5.2. Kelly: Saint John, New Brunswick 33

5.3. Claire: Hamilton, Ontario 34

5.4. Trisha: Brampton, Ontario 35

5.5. Terry: Hamilton, Ontario 37

5.6. Sabrina: London, Ontario 37

5.7. Diane: London, Ontario 38

5.8. Jackie: Montréal, Quebec 39

5.9. Cathy: Halifax, Nova Scotia 39

5.10. Linn: Toronto, Ontario 40

5.11. Carol: Toronto, Ontario 41

5.12. Jeannie: Calgary, Alberta 42

5.13. Martha, Surrey, BC 43

5.14. Liz: Montréal, Quebec 44

5.15. Margaret: Hamilton, Ontario 44

5.16. Pearl: Calgary, Alberta 45

5.17. Iqbal: Surrey, BC 46

6. Tenant Recommendations 47

6.1. Full Rent Control 47

6.2. Disclosure of Property Ownership 47

6.3. Apartment Unit Registry 47

6.4. Landlord Licensing, Standards of Maintenance and Resisting renovictions and demovictions 48

6.5. Rent Relief Program 48

6.6. Disincentivizing Financialized Landlords Such as REITs by Closing the Tax Loophole in the Income Tax Act 49

6.7. Non-Profit Acquisition Fund Strategy 50

6.8. Limiting the Acquisition of Affordable Housing Stock by Financialized Landlords 52

References 53

Appendix 1. List of figures and tables 54

Appendix 2. Questions from the survey 56

Tables 55

Table 1. Annual Individual Income Range 13

Table 2. Source of Income 15

Table 3. Gender Identity 15

Table 4. Monthly Rent 16

Table 5. Type of Rental Unit 17

Table 6. Duration of Stay in the Unit 18

Table 7. Problems in the Building 24

Table 8. Problems in the Unit 25

Table 9. Percentage of Tenants Who Feel Threatened if They File a Complaint with their Landlord, by Length of Stay in the Unit 26

Table 10. Percentage of Tenants who Never Get Quality Work Done, by Length of Stay in the Unit 27

Table 11. Needs Some and Urgent Repair and Maintenance by Length of Stay in the Unit 28

Figures 54

Figure 1. Type of Landlord 12

Figure 2. Average Annual Individual Income Range - All Respondents 13

Figure 3. Source of Income - All Respondents 14

Figure 4. Monthly Rent 16

Figure 5. Type of Rental Unit 17

Figure 6. Financialized Landlords: Duration of Stay in the Unit 18

Figure 7. Percentage of Tenants Who Have Seen Their Landlord Change in the Last Five Years 19

Figure 8. Percentage of Tenants Who Have Seen Their Property Management Company Change in the Last Five Years 20

Figure 9. Percentage of Tenants Who Saw the Unit's Condition Get Worse When the Landlord Changed 20

Figure 10. Condition of the Building or Unit 21

Figure 11. Getting Repair Work Done 22

Figure 12. Percentage of Tenants whose Landlords Treat Them Fairly or Professionally and Who Feel Threatened if They Complain 23

Figure 13. Problems in the Building 24

Figure 14. Problems in the Unit 25

Figure 15. Percentage of Tenants Who Feel Threatened if They File a Complaint with their Landlord, by Number of Years Lived in the Unit 26

Figure 16. Percentage of Tenants Who Never Get Quality Work Done, by Number of Years Lived in the Unit 27

Figure 17. Number of Tenants Whose Units Need Some or Urgent Repairs, by Number of Years Lived in the Unit 28

Figure 18. AGIs in Ontario 29

Figure 19. Reasons for Moving in the Last Five Years 30

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