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Title page 1

Contents 3

Chief Commissioner's message 4

About the Commission 6

Our vision 6

Our mission 6

Our mandate 6

Who we are and what we do 6

Advocating for human rights in Canada 7

Preventing discrimination 7

Resolving human rights complaints 8

We assess, litigate, resolve complaints 9

Improving complaints data, policies and process 10

2024 complaints and decisions 14

Helping people resolve disputes through mediation 20

Litigating for people's rights in Canada 22

Landmark settlement: Sexual misconduct in Canada's military 27

We advocate for people's rights 28

Maintaining "A-status" as a national human rights institution 28

A national voice 29

Advising government 30

Engaging internationally and holding Canada to account 32

Monitoring housing rights for people with disabilities 39

Supporting and leading human rights research 41

We help prevent discrimination 43

Providing new human rights guidance to employers 44

Promoting compliance with the Employment Equity Act 45

Promoting compliance with the Accessible Canada Act 46

Promoting compliance with the Pay Equity Act 47

Holding ourselves accountable as a federally regulated employer 48