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Title page 1

Contents 3

Introduction 4

Transforming the handling of race-based complaints 5

Operational and organizational transformation 5

Dismissal rates 5

Referral to the Canadian Human Rights Tribunal 6

Average time for processing complaints 6

Mediations in race-based complaints 6

Recent examples 7

Strategic litigation 7

Engagement 8

Increasing and sustaining diversity in our workforce at all levels 9

Staff Diversity 9

Initiatives to support and grow our diverse workforce 10

Advocating for anti-racism change in the public interest 11

Decision in independent review 12