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Title page 1

Contents 4

Summary 2

1. Scope 5

2. References 5

3. Definitions 5

3.1. Terms defined elsewhere 5

3.2. Terms defined in this Technical Report 5

4. Abbreviations and acronyms 6

5. Overview 6

6. Theoretical framework for QoEE 7

7. Challenges in measuring QoEE for chatbot applications 8

7.1. Relevant application categories 8

7.2. Current approaches for assessing NLP applications 9

8. Conceptual KPI framework for applications 9

9. Datasets for the evaluation of EEC 11

Appendix I. Questionnaire for evaluation of QoEE 13

Appendix II. QoEE KPI pairwise comparison for chatbots 15

Bibliography 16

Tables 10

Table 1. KPI weightages and evaluation 10

Table 2. Pairwise comparison matrix for KPIs using the Saaty scale 11

Table 3. Metrics for emotion extraction capability (EEC) 11

Table 4. Datasets for the evaluation of EEC 11

Figures 7

Figure 1. Conceptual depiction for QoEE as a subset of QoE 7

Appendix Tables 13

Table I.1. Likert scale response categories and corresponding scores 13

Table II.1. Pairwise comparison matrix for QoEE 15