대표어
한국학술지인용색인(NRF)
권호기사보기
| 기사명 | 저자명 | 페이지 | 원문 | 기사목차 |
|---|
국회도서관 홈으로
정보검색
소장정보 검색
결과 내 검색
동의어 포함
목차보기
목차
의료서비스 품질 측정 요인 : 의료서비스 인증 평가지표를 중심으로 / 최병돈 ; 이돈희 ; 윤성대 1
[요약] 1
1. 서론 1
2. 관련이론의 고찰 2
2.1. 의료서비스 품질에 대한 의료산업의 특징 2
2.2. 의료서비스 품질 측정에 관한 선행연구 3
2.3. 의료서비스 인증제도 4
3. 의료서비스 품질 측정 요인 4
3.1. 의료서비스 품질 측정 요인에 대한 고객요구의 상대적 중요도 4
3.2. 의료서비스 품질 측정 요인: 과정과 결과 측면 5
4. 연구모형 6
4.1. 의료서비스 품질 측정 요인을 위한 연구모형 6
4.2. 자료수집 7
4.3. 표본의 분포 9
5. 실증분석 9
5.1. 측정요소의 신뢰성 및 타당성 분석 9
7. 결론 및 한계점 10
참고문헌 12
초록보기
Purpose: Considering various measurements for healthcare service quality, the purpose of this study is to examine measurement items for healthcare service quality (HCSQ) based on previous study and service quality evaluation institutions in the international community.
Methods: The proposed research model was tested using measurement analysis, based on data collected from 387 respondents in the selected hospital with more than 500 beds in South Korea.
Results: The results of the study shed insights about the relative importance of quality items as degree of improvements of care services tangible, safety, efficiency, and empathy. Also, the study provides new measurement model for healthcare service quality.
Conclusion: Healthcare organization thrives to find the key factors for improving quality of care and service that meet customers'needs and expectations.권호기사
참고문헌 (38건) : 자료제공( 네이버학술정보 )
| 번호 | 참고문헌 | 국회도서관 소장유무 |
|---|---|---|
| 1 | Australian Council for Healthcare Standards International (ACHSI) (2009), The Australian Council on Healthcare Standards Annual Reports, http:// www. Achs.Org.Au/Annualreports/ | 미소장 |
| 2 | Donabedian, A.(1980), The Definition of Quality and Approaches to Its Assessment, Health Administration Press. | 미소장 |
| 3 | Donaldson, M.(1999), Measuring The Quality of Health Care, Washington, DC: The National Academies Press. | 미소장 |
| 4 | Evans, J. and Lindsay, W.(2009), Managing For Quality and Performance Excellence, South-Western Cengage Learning, Mason, OH. pp. 128-133. | 미소장 |
| 5 | Institute of Medicine (IOM) (1990, 2001), Medicare: a Strategy for Quality Assurance, Washington, D.C.: National Academy Press. | 미소장 |
| 6 | Joint Commission International (JCI) (2008), 2008 Annual Report: Improving Quality and Patient Safety Around The Globe, Joint Commission International. | 미소장 |
| 7 | Myers, B.(1969), A Guide to Medical Care Administration: Concepts and Principles, American Public Health Association. | 미소장 |
| 8 | Nunnally, J.(1978), Psychometric Theory (2nd Ed.). Mcgraw Hill, New York, pp. 244-245. | 미소장 |
| 9 | Vuori, H.(1982), Quality Assurance of Health Services: Concepts and Methodology, Regional Office For Europe World Health Organization. | 미소장 |
| 10 | Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth *  |
미소장 |
| 11 | Effects of limited work hours on surgical training |
미소장 |
| 12 | Human Resource Flexibility as a Mediating Variable Between High Performance Work Systems and Performance |
미소장 |
| 13 | Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System |
미소장 |
| 14 | What attributes determine quality and satisfaction with health care delivery? |
미소장 |
| 15 | SERVQUAL: review, critique, research agenda |
미소장 |
| 16 | Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions |
미소장 |
| 17 | The Management of Customer-Contact Service Employees: An Empirical Investigation |
미소장 |
| 18 | The identification and measurement of quality dimensions in health care: focus group interview results. |
미소장 |
| 19 | The Effects of Perceived Hospital Service Quality on the Patients Satisfaction and Consequency Behavior | 소장 |
| 20 | A Study on Revisiting Intentions of Medical Institution Customers and Service Quality Factors Influencing Word-of-Mouth Effect | 소장 |
| 21 | Kim, S. Y. and Choi, J. H.(1999), “A Study on Strategy for Improving Health Care Service through Quality Function Deployment”, Journal of the Korean Society for Quality Management, 27(2), pp. 1-19. | 미소장 |
| 22 | A study of patients’ expectations and satisfaction in Singapore hospitals |
미소장 |
| 23 | The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty |
미소장 |
| 24 | (An) empirical study on the efficient hospital service operation management for the reduction of medical errors | 소장 |
| 25 | Ma, S. W.(2005), “A staudy of medical service quality’s constitution demension and measurement method- focused on eye special hospital”, Master degree, Gwangju University. | 미소장 |
| 26 | SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. |
미소장 |
| 27 | Park, J. S.(2002), “The Causal Relationship of Hospital Inpatient’s Perceived Quality, Satisfaction, Service Value, and Intention to Revisit”, Journal of Korea Society of Hospital Administration, 7(4), pp. 123-151. | 미소장 |
| 28 | Park, J. W., Yun, S. J., and Choe, D. C.(2003), “The Influence of Medical Care Service Quality and Image on Customer Satisfaction and Repurchase Intention”, Journal of Korea Service Management Society, 4 (1), pp. 57-81. | 미소장 |
| 29 | Measurement of the safety and quality of health care. |
미소장 |
| 30 | THE RELATIONSHIP BETWEEN HR PRACTICES AND FIRM PERFORMANCE: EXAMINING CAUSAL ORDER |
미소장 |
| 31 | A Study on the Effects Relation of Medical Service Quality, Service Value and Clients` Satisfaction for the Medical Tourism | 소장 |
| 32 | AC(Accreditation Canada):http://www.accreditation. ca/Shop-for-Standards/ | 미소장 |
| 33 | ACHSI:http://www.achs.org.au/annualreports/ | 미소장 |
| 34 | HQAA (Healthcare Quality Association on Accreditation): http://www.hqaa.org/Pages/SP/ | 미소장 |
| 35 | JCI:http://www.jointcommissioninternational.org/ | 미소장 |
| 36 | Korea Institute for Healthcare Accreditation: http:// koiha.or.kr | 미소장 |
| 37 | QHA(Quality Healthcare Accreditation): http:// www. qha-international.co.uk | 미소장 |
| 38 | Shelton, D. L. (2000). African-American Health: Study in Black and White. American Medical News, May 1. http://www.Ama-Assn.Org/Amednews/2000 /05/01/Hlsa0501.Htm | 미소장 |
MARC 보기
오류 데이터 정정요청
*표시는 필수 입력사항입니다.
알림톡 발송
| 전화번호 |
|---|
개인정보 수정 바로가기
연속간행물 권호 선택
우편복사 안내
- ◾ 도서관을 방문하지 못할 경우 인터넷, 팩스 등으로 자료 복사를 신청하고, 복사물을 우편·팩스 등으로 제공받는 서비스
- ◾ 대상자료: 일반도서, 연속간행물 및 학위논문
- ※ 고서, 고잡지, 훼손될 우려가 있는 자료, 마이크로폼 자료 및 신문 등 제외
- ◾ 신청 책수: 1인 5책 이하(1일 기준)
- ◾ 신청 절차: 자료 검색 → 우편복사 목록담기 → 복사 범위 입력 → 우편복사 주문서 입력 → 접수 및 확인
- ※ 저작권법에 의거하여 부분 복사(전체 페이지 수의 1/3 범위 이내)만 가능
- ◾ 복사 범위 입력 예시: (연속 페이지) 1-30, (부분 페이지) 25, 30-40
| 번호 | 발행일자 | 권호명 | 제본정보 | 자료실 | 원문 | 신청 페이지 |
|---|
도서위치안내(서울관)
도서위치안내: 정기간행물실(524호) / 서가번호: 국내11
2021년 이전 정기간행물은 온라인 신청(원문 구축 자료는 원문 이용)
0
확인
우편복사 목록담기를 완료하였습니다.
내서재에 담기
새로운 서재
*표시는 필수 입력사항입니다.
저장
저장 되었습니다.