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(A) study on emotional labor of home elderly welfare center certified nursing assistants / Jung Seo Lee 1

Abstract 1

요약 1

I. Preface 2

1. The need for research 2

2. The purpose of the study 2

3. The review of preceding research 2

II. Research method 3

1. The target of research 3

2. Research methods and problems 3

3. The research tool 3

III. The contents of study 4

1. The general characteristics of study targets 4

2. The descriptive statistical characteristics 5

3. The correlation analysis between factors 5

4. Emotional labor according to the characteristics of the study targets 5

5. Burnout according to the characteristics of the study targets 6

6. Multiple regression analysis between factors 6

IV. Results and Suggestions 6

1. Main research results 6

2. Suggestions 7

REFERENCES 7

Authors 8

초록보기

재가노인복지센터 요양보호사들의 감정노동에 관한 연구를 통해 복지센터의 운영과 요양보호사의근무환경을 개선하고자 한다. 본 연구를 위해 K시와 J도 소재 재가노인복지센터 소속 요양보호사 138명을 대상으로 연구하였다. 통계적 분석을 위해 수집된 자료는 SPSS/WIN 17.0을 이용하여 신뢰도Cronbach’s α 계수산출, t-test, 분산분석, Pearson 적률상관계수와 다중회귀분석을 시행하였다. 연구 결과첫째, 재가노인복지센터 요양보호사들의 감정노동 차이는 치매 교육, 근무경력, 고용 형태, 학력, 나이순으로 감정노동 정도가 더 높았다. 둘째, 조사대상의 소진 정도는 근무경력, 치매 교육, 고용 형태, 나이순으로 높았다. 마지막으로 업무 스트레스, 감정노동은 업무소진에 유의미한 정적인 영향을 미치는 것으로나타났다. 결론적으로 요양보호사들의 업무소진 방지를 위한 체계적인 감정조절 경험사례와 치매 교육, 서비스 대처 방법에 관한 업무 환류와 업무 스트레스 완화를 근무 여건 개선 대책 연구가 필요하다.

The purpose of this study is to improve the operation and working environment of welfare centers through this study on emotional labor of Certified Nursing Assistants at home welfare centers for the elderly. For the study, 138 Certified Nursing Assistants belonging to the Home elderly welfare center in K-si and J-do were studied. For statistical analysis, Cronbach’s α, t-test, ANOVA, Pearson correlation analysis, and multiple regression analysis were performed using SPSS/WIN 17.0. First, as a result of the study, the difference in emotional labor among Certified Nursing Assistants at home-based senior welfare centers was higher in the degree of emotional labor in the order of dementia education, work experience, employment type, education level, and age. Second, the degree of burnout of the survey subjects was highest in the order of work experience, dementia education, employment type, and age.

Finally, work stress and emotional labor were found to have a significant positive effect on work burnout. In conclusion, it is necessary to study Certified Nursing Assistants' cases of systematic emotional control experience to prevent work burnout, dementia education, work feedback on how to cope with services, and work conditions improvement measures to relieve work stress.

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